[Remote] Account Director, Global Strategic Accounts

Note: The job is a remote job and is open to candidates in USA. Thrive Global is hiring an Account Director to own the strategy, success, commercial outcomes, and long-term growth of a global strategic enterprise account. The role leads client relationships and the account team while coordinating global program delivery with internal functions.

Responsibilities

• Own the overall health, success, and growth of the partnership
• Serve as a trusted strategic advisor to senior client stakeholders, building deep relationships across HR, Wellbeing, Benefits, Learning, and regional leadership
• Shape and evolve the long-term partnership strategy, aligning Thrive’s offerings to the customer’s business priorities and workforce needs
• Define account priorities and translate them into clear goals for the account team
• Own the customer’s overall engagement strategy, identifying opportunities to drive adoption, sustained participation, and value across regions and employee populations
• Lead success planning with the customer, agreeing on shared goals, measures of success, and priorities, and ensuring those commitments are translated into an actionable plan
• Lead quarterly and annual business reviews, partnering with the Executive Sponsor on senior-level client engagement
• Act as the primary escalation point for complex account issues, engaging the Executive Sponsor when needed to ensure swift resolution and preservation of trust
• Own retention, renewal readiness, and expansion strategy for the account
• Identify and close opportunities to expand Thrive’s footprint across regions, business units, and solution areas
• Lead account-level decisions on priorities, scope, and resource needs, balancing client requests with contractual commitments and long-term partnership goals
• Resolve scope and prioritization questions escalated by the account team, establishing clear expectations with clients and internal partners
• Partner with the Executive Sponsor and cross-functional leaders to secure support and resolve issues requiring broader alignment or approval
• Lead and develop account team leaders, with responsibility for hiring, performance management, coaching, and prioritization
• Establish clear responsibilities, goals, and decision-making authority, enabling each leader to own their respective function
• Provide strategic direction and resolve escalations while maintaining accountability for the account’s overall performance
• Stay hands-on with key initiatives, executive engagements, and high-visibility moments, with day-to-day planning and delivery led by the team
• Support team leaders in developing a global delivery team, ensuring consistency, quality, and local relevance across regions
• Partner closely with account team leaders to ensure high-quality global execution and alignment between account strategy and delivery
• Oversee major program milestones, global campaigns, and progress against agreed success metrics and performance commitments
• Use engagement, utilization, and impact data to guide strategy, identify risks, and demonstrate value to client stakeholders
• Act as the voice of the partnership internally, synthesizing insights and feedback to inform Product, Content, Coaching, and GTM strategy
• Continuously refine the partnership approach to meet the needs of a complex, global, matrixed organization

Skills

• Bachelor's degree from an accredited college or university required
• Direct accountability for renewals and expansion on a large, complex account, with examples of retaining at-risk business and closing growth opportunities
• Experience navigating multiple senior stakeholders, competing priorities, and difficult client conversations
• Experience leading and developing managers who oversee their own teams, with clear accountability for performance and delivery
• Oversight of an ongoing service or program across regions, with accountability for quality, engagement, and measurable outcomes
• Experience handling requests beyond the agreed scope, setting realistic commitments, and securing cross-functional support

Benefits

• Career growth: Develop within the company and help shape our growth strategy.
• Supportive environment with a range of wellness perks and benefits.
• Performance bonus and equity.
• Medical, dental, and vision coverage.
• 401(k) program with company match.
• Generous paid time-off programs, including Thrive Time: additional paid time off after major projects or intense periods of work to recharge and recover.

Company Overview

Company H1B Sponsorship