[Remote] Premier Resident Engineer

Note: The job is a remote job and is open to candidates in USA. Extreme Networks is hiring a Premier Resident Engineer to serve as a trusted technical advisor to a healthcare customer in Cincinnati. The role supports implementation and ongoing operation of Extreme networking solutions, including project planning, technical leadership, documentation, customer coordination, and issue escalation.

Responsibilities

• Provide full-time project support for a large Enterprise Healthcare Extreme customer in the Cincinnati, OH area
• Follow Extreme Premier Services PDIO (Plan/Design/Implement/Operate) implementation methodology
• Plans to include high-level architecture diagrams, functional capabilities, highlight customer prerequisites, configurations and track deliverable dates and timelines for a production implementation
• Define UAT, and Functional Validation criteria within a MOP (Method of Procedure) document
• Responsible for creation and maintaining of project documentation during implementation and ongoing deliverable
• Responsible as a technical lead and trusted advisor to the customer during implementation phases and an ongoing team member
• Responsible as a liaison between sales, PLM, Engineering, GTAC (as required) and customer during all phases of implementation and production phases of the network
• Work with Extreme partners and sales staff to implement Extreme solutions and provide knowledge transfer as required for the defined solution
• Must maintain excellent knowledge of all Extreme product suites:
• Extreme Cloud IQ Site-Engine (XIQ-SE) – Manage, Control, Analytics
• Extreme Cloud IQ (XIQ) Wireless
• EXOS (ERS series) switching OS
• Extreme VOSS switching OS and Shortest Path Bridging (SPB) Fabric
• Must possess situational awareness and the ability to proactively escalate any customer issues to the PSM (Premier Success Manager), GTAC, Account Team, and Management in a timely and cohesive manner

Skills

• The PRE role requires a broad range of technical, troubleshooting, and planning skills, and excellent customer communication skills
• Expert in networking technologies with industry and regional knowledge and experience. (5 or more years' experience)
• Thorough knowledge and proven experience with implementation and maintenance of the Extreme Campus Fabric solution
• Thorough knowledge and proven experience with implementation and maintenance of EXOS (ERS series) switching OS
• Thorough knowledge and proven experience with implementation and maintenance of Extreme Cloud IQ Site Engine (XIQ-SE), Extreme Control (NAC), and Extreme Analytics platforms
• Thorough knowledge of implementation and troubleshooting of VOSS switching and SPB fabric networks
• Thorough knowledge and proven experience with implementation and maintenance of the Extreme Wireless solutions using XIQ (hive OS) related APs
• Thorough understanding of LDAP, RADIUS, and Active Directory Services used for AAA within NAC solutions
• Hands-on experience using security-related toolsets
• Must have strong skills in troubleshooting and problem resolution in a network environment
• Keen ability to understand and analyze customer requirements and position the Extreme solution effectively
• Ability to effectively implement Extreme products and solutions in a mission-critical environment within a scheduled downtime or with no downtime
• Demonstrated ability to manage complex customer interactions in difficult circumstances and control customer expectations to maintain satisfied customers
• Use of Project Plans, Design Diagrams, Procedure documentation, managing coordination with other disciplines (Firewall and OS Teams) to ensure smooth implementations and full awareness of delivery timelines and capabilities a must
• Excellent interpersonal, technical presentation, and communication skills
• Proven team player
• Must be self-motivated and able to work with minimal supervision
• In-depth knowledge of five or more of the following networking technologies: (5 or more years of experience)
• Network Access Control (NAC)
• DNS
• DHCP
• Wireless
• IPv4/v6
• Routing Protocols (ISIS, OSPFv2/v3, VRRP, MPLS, BGP, etc)
• Layer2 Switching (802.1Q, 802.1D, 802.1X)
• Must be a US citizen
• BS Degree in Computer Science or related field, or equivalent work experience
• Ekahau preferred
• Industry Network Certifications desired
• Automation/Python scripting experience

Benefits

• Medical, dental, and vision insurance
• Flexible work schedules and work-from-home opportunities where role permits
• Paid time off, including open time off in eligible markets and statutory leave in all markets
• Paid holidays in accordance with local practice
• Retirement savings programs, including 401(k) matching in the United States
• Employee Stock Purchase Program, where eligible
• Adoption assistance and fertility treatment support, where eligible
• Flexible spending accounts, where eligible
• Employee assistance program
• Tuition reimbursement, where eligible
• Life and disability insurance

Company Overview

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