[Remote] Account Executive, Payments

Note: The job is a remote job and is open to candidates in USA. The hiring client is an established healthcare technology company serving healthcare practices with practice-management software and integrated payments. The Account Executive sells embedded payments to existing customers and new prospects, manages the sales cycle through onboarding, and identifies opportunities to cross-sell patient engagement and other platform solutions.

Responsibilities

• Own the full sales cycle for the payments product with existing customers and net new prospects
• Conduct 15–30 minute discovery calls to understand current payment workflows and pain points
• Manage payments application submission and approval
• Support office onboarding and training
• Deliver compelling product demonstrations showcasing integrated payment processing
• Build ROI-based business cases demonstrating time savings and operational efficiency
• Navigate multi-stakeholder sales involving practice managers, office administrators, and doctors
• Prospect and generate pipeline through outbound calls, emails, and targeted campaigns
• Consistently achieve and exceed monthly and quarterly revenue targets
• Use payments discovery to surface needs around patient reminders, texting, online scheduling, and administrative workload
• Where relevant, expand payments demos into adjacent products to create multi-product opportunities
• Proactively identify and prioritize high-potential accounts within the existing customer base and broader healthcare market
• Develop account-specific strategies for introducing payments solutions to both warm and cold prospects
• Leverage customer success signals and practice growth indicators to time outreach
• Research and target net new practices using competitive intelligence and market data
• Collaborate with Account Management and Customer Success for warm introductions to existing customers
• Build champion relationships with practice administrators and billing managers
• Track cross-sell whitespace across patient engagement, texting, online scheduling, and AI tools
• Identify opportunities to bundle products, increase deal size, and deepen customer relationships
• Become an expert on the embedded payments value proposition and competitive advantages
• Master key payments capabilities including terminal integration, portal payments, Apple Pay, ACH, and convenience fees
• Understand the healthcare payments landscape and practice-specific pain points including reconciliation, collections, and patient experience
• Articulate infrastructure and security benefits
• Stay current on payment processing trends, compliance requirements including PCI and HIPAA, and industry best practices
• Build working knowledge of the broader product suite so you can credibly position adjacent solutions alongside payments
• Understand and articulate the combined ROI of payments, patient engagement, texting, scheduling, and AI tools
• Maintain an accurate pipeline and forecast in CRM
• Document discovery insights, objections, and competitive intelligence
• Execute strategic follow-up sequences via email, phone, and video
• Coordinate technical resources and implementation teams for complex deals
• Track activities, conversion rates, average deal size, and sales cycle length
• Track cross-sell activity and pipeline alongside core payments metrics

Skills

• 3–5+ years of payments sales experience across embedded payments, credit card processing, payment gateways, or merchant services
• Full-cycle inside sales experience with ownership from first call through signed contract
• Proven track record of consistently meeting or exceeding quota
• Payments Industry Knowledge: Deep understanding of merchant services, payment processing, interchange, and pricing models
• Consultative Selling: Ability to conduct discovery, uncover pain points, and build compelling ROI cases
• Prospecting & Pipeline Generation: Strong outbound skills for identifying and engaging net new prospects
• Technical Aptitude: Ability to learn software quickly and confidently demo technical products
• Business Acumen: Understanding of how payment workflows impact practice operations and profitability
• Communication: Strong written and verbal communication skills; comfortable presenting via video and phone
• Self-Management: Highly organized, self-directed, and accountable for results
• Resilience: Comfortable with rejection, able to learn from losses, and willing to maintain a high level of activity
• CRM Proficiency: Experience with Salesforce, HubSpot, or similar sales tools
• Cross-Sell Mindset: Naturally looks for adjacent needs and can introduce additional products without derailing the core payments sale
• Embedded payments or software-integrated payments experience strongly preferred
• Experience selling to healthcare practices, SMBs, or vertical software customers is a plus
• Experience cross-selling or bundling complementary SaaS products is a plus
• Experience with both new business development and upselling/cross-selling to an existing customer base
• Background in healthcare technology or vertical SaaS
• Understanding of practice management workflows and medical billing
• Track record of shortening sales cycles through strong discovery and value articulation
• Experience with hybrid sales models that combine hunting and farming
• Demonstrated success expanding single-product customers into multi-product accounts

Benefits

• Uncapped commission structure
• Accelerators for exceeding quota
• Commission credit for attached patient engagement, texting, scheduling, and AI product sales
• Health, dental, and vision benefits
• Flexible PTO policy
• Direct path to Senior Account Executive and team lead opportunities
• Exposure to executive leadership and strategic planning
• Cross-functional collaboration with Product, Engineering, and Customer Success
• Opportunity to help build and scale a growing payments division
• Remote work with occasional travel for team meetings and conferences, approximately 4–6 times per year

Company Overview