[Remote] Account Manager

Note: The job is a remote job and is open to candidates in USA. Empire & Co. is seeking an Account Manager to manage client relationships, provide quality-based products, and deliver knowledge-based solutions. The role supports account growth, market share, profitability, and client trust through sales, account oversight, project coordination, and exceptional service.

Responsibilities

• Update clients on new product offerings, services, and relevant market trends
• Exercise value engineering and solutions-based thinking when working with clients
• Partner with the Marketing Department to provide updated materials, product information, and company resources to clients
• Identify opportunities for ancillary products, additional services, and account growth
• Provide prompt and courteous responses to client inquiries, needs, and requests
• Be available as needed for client meetings, site visits, and other necessary communications
• Share the Empire & Co. story and promote the depth and breadth of the company's resources, products, services, and capabilities
• Promote Empire & Co.'s knowledge and expertise while identifying solutions that meet client needs
• Anticipate client needs and proactively identify opportunities to provide additional support and solutions
• Maintain an understanding of competitors and market conditions to support effective product positioning
• Negotiate with vendors for additional discounting when appropriate to support profitability
• Develop and maintain strategic client and industry relationships
• Carry out forecasting and strategic account planning
• Be available and willing to attend on-site meetings and field measure spaces as needed
• Act as the liaison throughout the sales process by facilitating and managing all steps from initial opportunity through project completion
• Coordinate necessary actions and deliverables with Account Coordinators, Project Managers, Design, Operations, vendors, and other internal partners
• Oversee project activity to ensure client expectations, timelines, and deliverables are effectively managed
• Maintain communication with clients throughout the sales and project lifecycle and provide timely updates as needed
• Proactively identify and assist in resolving issues, discrepancies, or changes that may impact the client or project
• Monitor applicable reports, including waiting, unbilled, aging, and other account-related reports
• Maintain client relationships following project completion to support satisfaction and future business opportunities
• Mentor Junior Account Managers, if applicable

Skills

• Bachelor's degree or equivalent
• 5+ years in the furniture industry; experience working at a dealership preferred
• Capable of reading and understanding blueprints, CAD, or construction drawings
• CAD experience / CET experience
• Knowledge of Steelcase furniture
• Proficiency in Microsoft Office (Outlook, Excel, Word)
• Experience using Hedberg to generate quotes
• Strong communication skills, both written and oral
• Strong customer service skills
• Well-spoken and able to convey ideas, thoughts, and information effectively
• Highly motivated, persistent, and a skilled negotiator
• Plans and carries out responsibilities with little to no direction
• Comfortable working independently
• Ability to take on and complete multiple tasks in a timely manner
• Handles deadlines and pressure with ease
• Works well in a team environment
• Ability to motivate others

Benefits

• Fully remote work arrangement

Company Overview