[Remote] Account Manager

Note: The job is a remote job and is open to candidates in USA. Verus Mortgage Capital is an independent national mortgage investor offering non-prime and Jumbo prime lending products. The Account Manager serves as the primary contact for third-party originator (TPO) clients, providing loan program and systems guidance, supporting pipeline progress, and coordinating with sales and operations to help loans close on time.

Responsibilities

• Work in collaboration with Account Executives and internal operations team to develop and maintain strong relationships with TPO clients
• Communicate with TPO clients, acting as primary liaison to operations for status information or loan issue resolution
• Provide ongoing support and guidance to TPO clients on loan products, loan structuring, loan pricing, systems, and processes
• Conduct virtual training to help our TPO clients improve loan submission quality
• Perform weekly pipeline reviews with sales teams and TPO clients to ensure progress and address issues in a timely manner
• Ensure all TPO client interactions and responses are documented and resolved
• Implement action plans for improving workflow inefficiencies and addressing training gaps

Skills

• Excellent customer service
• Strong analytical abilities
• The ability to thrive both independently and collaboratively in a fast-paced environment
• High school diploma or GED required
• Or equivalent combination of education and experience
• Minimum of 3 years' previous experience with wholesale relationship management or sales support
• Proven guideline and pricing experience with non-agency/non-QM products
• Computer skills including Microsoft Office, with medium to advanced Excel skills and database management, familiarity with standard mortgage operating systems
• Solid time management skills and the ability to organize, prioritize and perform multiple tasks simultaneously
• Demonstrated ability to analyze, reason, problem solve, prioritize work independently, and adapt to changing circumstances
• Excellent analytical, written, communication and interpersonal skills
• Ability to demonstrate excellent communication and ability to build and sustain relationships with clients and partners
• A true team player and collaborator, translating knowledge and experience into strong and productive relationships internally and externally
• Results driven with proven record of outstanding ability to motivate and influence others to accomplish objectives
• Highly motivated self-starter, proactive, with intense focus on results
• Effective time management
• Proficiency in Microsoft Office, particularly Excel; familiarity with loan origination systems (LOS) and mortgage technology platforms
• Excellent communication and relationship building skills; ability to build and sustain relationships across multiple departments and stakeholders
• Demonstrated ability to work effectively within cross-functional teams
• Ability to organize, prioritize, and manage multiple tasks simultaneously and meet deadlines
• Strong understanding of mortgage products and underwriting guidelines
• Associate degree in business

Benefits

• Performance-based bonus opportunities
• 401(k) plan with 100% company match up to 4%
• Comprehensive health coverage: medical, dental, vision, HSA, and FSA options
• 20 days PTO, company holidays, and sick time
• Paid parental leave
• Company-paid life insurance and disability coverage
• Employee Assistance Program (EAP): mental health, financial, and wellness support
• Professional development: tuition reimbursement and growth opportunities
• Commuter and transit benefits
• Hybrid or remote work. Candidates living within a reasonable commute of the office are expected to work onsite 2–3 days per week.

Company Overview