[Remote] Account Manager

Note: The job is a remote job and is open to candidates in USA. Rillet is hiring an Account Manager to lead customer renewals, expansions, and strategic account management for its AI-native ERP. The role will build scalable renewal processes, reduce churn risk, and collaborate with customer success, product, engineering, and leadership to support customer value and business growth.

Responsibilities

• Lead commercial conversations including renewals, expansions, contract structure, and value alignment
• Build and operationalize Rillet’s renewal and upsell playbook, including forecasting frameworks, account plans, customer review cadences, and internal processes
• Identify strategic account management opportunities based on product usage, customer goals, and gaps surfaced by the post-sale team
• Collaborate closely with Accounting Success Managers to deliver seamless customer experiences and ensure all accounts are set up for renewal success
• Conduct business reviews with strategic customers, highlighting Rillet’s value, insights, and roadmap
• Maintain accurate renewal and expansion forecasts in CRM and provide visibility to leadership
• Champion the voice of the customer by identifying product gaps and surfacing insights to Product, Engineering, and Leadership
• Reduce churn risk through proactive communication, expectation-setting, and strategic engagement

Skills

• 3+ years of experience in SaaS account management, ideally as an early hire at a growth-stage startup
• Demonstrated ability to own renewal cycles and run commercial negotiations
• Experience building or improving processes for renewals, forecasting, or expansion
• Familiarity with accounting, finance technology, or workflows supporting controllers/finance teams
• Strong commercial acumen: comfortable with pricing, value articulation, and business outcomes
• Excellent communication and relationship-building skills, especially with senior finance leaders
• Ability to partner cross-functionally and drive alignment in a fast-moving environment
• Bias to action, ownership mindset, and high attention to detail in a fast-moving environment

Benefits

• This role is eligible for equity.
• Competitive benefits designed to support your health, wellbeing, time away from work, family, and long-term financial goals.
• Team meals, events, and company gatherings.
• Hybrid schedule: office-based team members come together in person on Tuesdays and Thursdays, plus one additional flexible day each week; some roles may spend more time in the office depending on team needs. Remote candidates based anywhere in the United States are also welcome.

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