[Remote] Account Manager, Commerce & Loyalty (NoCal)

Note: The job is a remote job and is open to candidates in USA. ID.me is hiring a senior-level Account Manager for its Commerce & Loyalty segment. The role owns retention and revenue growth across commercial and eRetailing accounts, managing renewals, identifying expansion opportunities, and building strategic customer relationships.

Responsibilities

• Carry and exceed a formal quota composed of both Renewal Revenue (GRR) and Expansion (NRR) within your assigned commercial accounts
• Identify "white space" within current customers to expand Community Verification products, and drive growth via UX changes
• Lead the end-to-end sales cycle for expansion opportunities, from initial discovery to contract amendment and closing
• Proactively manage the renewal process starting 180 days out, ensuring zero "dark" periods or budget lapses
• Identify "at-risk" accounts early by monitoring usage health, program performance, and organizational changes (e.g., e-commerce leadership turnover or marketing budget shifts)
• Navigate complex commercial procurement hurdles and vendor management processes to secure multi-year renewals and "sticky" master service agreements
• Maintain and deepen relationships with key decision-makers in the procurement process , specifically targeting e-commerce, MarTech, and performance marketing personas to ensure our solution remains a top-tier budget priority
• Lead high-impact EBRs that translate technical performance data into customer acquisition ROI, conversion rate optimization, and overall business objectives
• Act as a strategic liaison between commercial clients and our Product team, providing feedback to product development teams to influence the roadmap based on retail-specific needs

Skills

• 5+ years of experience in a quota-carrying account management, customer success, or "hunter" sales role
• Deep knowledge of e-commerce, MarTech, and performance marketing personas and budgets
• A year-over-year track record of achieving quota, hitting retention targets, and being recognized as a top performer
• Experience managing portfolios and closing opportunities with ACVs ranging from $100k to $1m on 6 to 12 month sales cycles
• Ability to navigate complex retail organizations and holding companies, maintaining account stability during executive transitions
• Skilled at looking at a massive internet retailer and mapping out a multi-year growth plan to capture every available brand and subsidiary
• Experience working closely with internal teams, including Marketing, Solutions Consulting, and Customer Success, to ensure customer satisfaction and success
• Comfortable working for a team in a startup at a growth stage
• You possess an entrepreneurial personality capable of effectively solving problems with minimal guidance
• Superb planning and time management skills with the ability to understand customer pains and provide effective solutions to meet their business objectives
• Experience working with customers in apparel, consumer electronics, home goods, and/or sports and outdoors segments

Benefits

• Remote work arrangement
• Company bonus
• Sales-role incentive
• Equity
• Medical, dental, and vision coverage
• Health savings account
• Flexible spending accounts (medical, limited purpose, dependent care, and commuter benefit accounts)
• Basic and voluntary life and AD&D insurance
• 401(k) with company match
• Parental leave
• Unlimited paid time off, subject to the terms and conditions of the PTO policy, including 8 company wide holidays
• Short and long-term disability insurance
• Accident and critical illness insurance
• Referral bonus policy
• Employee assistance program
• Pet insurance
• Travel assistant program
• Wellbeing and childcare discounts
• Benefit advocates
• Learning and development benefit

Company Overview