[Remote] Account Manager I

Note: The job is a remote job and is open to candidates in USA. Cision is hiring an Account Manager I to own and grow an assigned customer base by driving expansion ARR and net revenue retention. The role leads renewals, identifies upsell and cross-sell opportunities, and manages customer relationships through structured, workflow-enabled engagement.

Responsibilities

• Own and deliver expansion ARR and renewal outcomes within assigned accounts
• Identify, qualify, and close upsell and cross-sell opportunities aligned to customer value and portfolio fit
• Lead renewal strategy and execution, ensuring retention and appropriate pricing discipline
• Manage a high-volume install base using structured outreach, automation tools, and defined engagement cadences
• Execute shorter sales cycles across transactional to moderate complexity opportunities
• Build account plans focused on wallet-share growth and product adoption
• Maintain accurate forecasting and CRM documentation for expansion and renewal pipeline
• Coordinate cross-functional engagement with CX, Product, and Solutions teams while retaining commercial ownership
• Transition accounts requiring higher complexity handling to appropriate segment leaders when applicable
• Perform other duties and responsibilities as required to support business needs

Skills

• Typical experience: 3+ years in related role or experience
• Actual experience may vary depending on role complexity, geography, and internal development opportunities or a comparable mix of training, education, and experience
• Experience in account management, commercial growth, or expansion-focused sales roles
• Demonstrated ability to manage recurring revenue relationships
• Strong discovery and value articulation skills
• Experience using CRM systems and structured sales methodologies
• Education: University degree preferred
• Experience managing high-volume account portfolios
• Experience in subscription-based or recurring revenue environments
• Familiarity with renewal and expansion sales frameworks

Benefits

• May be performed in an office, remote, or hybrid work environment, depending on business needs and applicable work arrangements.

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