[Remote] Account Manager (KY)

Note: The job is a remote job and is open to candidates in USA. Everway is hiring a Core Account Manager to grow revenue across an existing portfolio of mid-market customers. The role develops account plans, expands product adoption through cross-sell and upsell opportunities, and partners with Customer Success and other teams to support renewals and customer outcomes.

Responsibilities

• Own expansion strategy and account plans across an assigned portfolio of existing mid-market customers
• Identify and progress cross-sell and upsell opportunities across Everway's Planning, Curriculum and AT solutions
• Deepen relationships with key stakeholders across schools, districts and educational organisations, identifying opportunities to increase product penetration and recurring revenue
• Coordinate with Customer Success on customer adoption and account-health signals to identify and time relevant expansion conversations
• Partner with the Renewal Rep to support renewal outcomes and develop appropriate commercial responses for at-risk accounts
• Manage expansion opportunities through the sales cycle, from discovery and qualification through proposal, negotiation and close
• Maintain accurate CRM records, pipeline information, forecasts and opportunity reporting across the assigned account portfolio
• Partner with Marketing, Customer Success, Finance, Legal, Product and Implementation teams to support customer outcomes and account growth
• Capture and communicate customer feedback, market intelligence and competitive insights to relevant internal teams
• Track progress against agreed expansion revenue, pipeline and activity targets, representing Everway at customer meetings, conferences, webinars and industry events as required

Skills

• 3+ years of account management, expansion sales or consultative sales experience in SaaS, EdTech or a related environment
• Demonstrated success growing revenue within an existing customer portfolio through cross-sell, upsell or account expansion
• Experience managing a portfolio of existing accounts and developing account plans to prioritise growth opportunities
• Experience managing commercial opportunities through a structured sales process from discovery through negotiation and close
• Consultative selling skills, with experience building relationships across multiple customer stakeholders
• Experience managing sales pipeline, forecasting and commercial reporting using CRM data
• Communicates clearly and effectively with customers, colleagues and stakeholders
• K-12, education or public-sector account management or sales experience, including an understanding of education funding cycles and purchasing processes
• Familiarity with MEDDPICC or a similar sales methodology
• Familiarity with CRM platforms such as Salesforce
• Experience using AI tools to support customer research, account planning, forecasting or workflow efficiency

Benefits

• Bonus opportunities
• Flexible work schedules
• Comprehensive health and wellness benefits
• Flexible time off plans
• Career growth through development programs
• A collaborative, innovative culture where your ideas matter

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