[Remote] Account Manager, Life Sciences

Note: The job is a remote job and is open to candidates in USA. AlphaSense is hiring an Account Manager, Life Sciences to retain and grow a portfolio of corporate clients. The role manages customer relationships, renewals, product adoption, and expansion opportunities, while sharing client feedback and value stories internally.

Responsibilities

• Maximize retention rate across the book of business
• Increase and drive adoption of AlphaSense solutions into other business units of existing clients to uncover new opportunities, exceeding monthly, quarterly and annual revenue goals
• Identify revenue at risk in order to best position the company to prevent churn
• Forecast retention rates
• Collaborate with Account Executives to identify growth opportunities within the book of business
• Understand the ins and outs of the business, roles, responsibilities, projects, performance metrics, etc. within our client base in order to more effectively: 1) communicate with users, 2) communicate with decision makers, 3) identify white space, 4) partner with AE to craft most compelling messaging to prospective users
• Cultivate relationships with users and key stakeholders to ensure AlphaSense is viewed as a business partner rather than vendor
• Hold Business Reviews with key stakeholders
• Consistent proactive outreach with material and information that's relevant for our user base
• Serve as our boots on the ground and physical presence within each client (floor walks, lunch and learns, etc.)
• Serve as both the advocate for AlphaSense to the client, and the client advocate within AlphaSense
• Acquire value stories and product feedback from clients. Circulate internally to assist with product development, marketing, sales efforts

Skills

• Prior experience in any of the industries above is not required to apply
• We assess for account management skill and client relationship experience
• You have at least three years of experience in an account management role where you owned retention and growth for an existing book of business
• You've carried renewal and expansion targets for client accounts you managed after the initial sale
• You have a strong ability to develop instant rapport with new people and you've demonstrated success at managing and growing relationships within Fortune 1000 clients
• You excel at what you do and know how to succeed within your role
• This includes both internal and external relationship management as well as strong business acumen and commitment to effective processes and tactics
• You possess a natural intellectual curiosity with the ability to learn and adapt quickly
• We are looking for individuals who understand best practices for client engagement within a SaaS environment
• You'll regularly be engaged with anyone from an Analyst to a C-level executive and that requires exceptional oral, written and presentation skills
• You'll need to distill and explain complex issues in simple terms

Benefits

• US Remote
• Performance-based bonus
• Equity

Company Overview

Company H1B Sponsorship