[Remote] Account Manager - Nashville

Note: The job is a remote job and is open to candidates in USA. Millcraft is hiring an Account Manager to develop customer relationships, generate sales, and grow a portfolio of accounts. The role identifies customer needs, pursues new business, and collaborates with internal teams to deliver tailored product and service solutions.

Responsibilities

• Cultivate and nurture robust strategic relationships with key clients to ensure long term partnerships built on growth and mutual success
• Act as a professional representative of the company during all customer interactions, fostering strong business partnerships and upholding the company's brand image
• Serve as a liaison between customers and internal resources within Millcraft, ensuring seamless communication and coordination to meet client needs
• Provide comprehensive support, guidance and direction to customer experience reps regarding requirements, specifications, quotes, pricing and quality standard needs of the customer
• Proactively identify and pursue new business opportunities through various channels such as prospecting, lead generation, trade shows, networking, and social media engagement
• Develop and manage a portfolio of accounts through daily outreach via phone, email, in-person and video conferencing. Initiate and execute cold calls and email outreach to generate leads and expand the customer base
• Manage and nurture sales pipelines, keeping accurate records of customer interactions, potential sales opportunities and sales activities in the CRM
• Utilize sales and CRM software tools effectively to track leads, opportunities, and customer interactions
• Prepare and deliver compelling presentations, proposals, and price quotations using various formats, including, but not limited to, D365, Power BI, and PowerPoint to effectively communicate value propositions to clients
• Manage travel and entertainment expenses meticulously, adhering to company policies and guidelines
• Oversee account inventory, including stock holdings and receivables, to optimize cash flow and capacity utilization. (In accordance with company guidelines)
• Foster collaborative relationships across different functional units within the organization to enhance operational efficiency and effectiveness
• Actively contributes to the development of actionable and value-added solutions, providing feedback and suggestions to improve sales practices and processes
• Participate in team meetings and projects as needed
• Follow all Millcraft policies, procedures, and guidelines as outlined in the employee handbook and departmental SOPs
• Ensure a safe working environment by strictly following all safety protocols and standards including reporting unsafe conditions, near-misses and incidents immediately to your manager
• Demonstrate the Millcraft Core Values (Family, Responsible, Passion, Deliver, Aspire and FUN) in day-to-day work and interactions
• All other duties, per the needs of the business

Skills

• Exceptional communication skills, particularly adept at articulate verbal expression
• Proficient in crafting polished and sophisticated written communications
• Diligent and proactive in delivering superior customer service
• Capable of engaging with individuals at all levels with professionalism and effectiveness
• Skilled in the art of persuasion and positive influence
• Savvy negotiator with a keen ability to achieve favorable outcomes
• Demonstrated organizational prowess, complemented by strong follow-up and time management abilities, with a focused approach toward goal attainment
• Advanced technical proficiency, including mastery of Microsoft Office Suite, particularly PowerPoint
• Proven track record of creating, refining, and formatting written materials to a presentation ready standard, ensuring aesthetic appeal and maximum effectiveness
• Exemplary trustworthiness and commitment to upholding integrity across all endeavors
• Projects a professional image and adeptly represents the company's interests both internally and externally
• Self-motivated, disciplined, and driven individual, taking full accountability and maintaining deep engagement in all tasks
• All applicants must have authorization to work for Millcraft Paper Company
• Experience with ERP and/or CRM systems is highly advantageous

Benefits

• Medical, Dental, & Vision
• Profit-Sharing
• Generous Time Off Policies
• Tuition Reimbursement Program
• Military Leave Pay
• Voluntary Dependent Life Insurance
• Accident and Critical Illness
• Company Paid Life Insurance
• Wellness Program
• Company Paid Holidays
• 401k Retirement Savings Plan
• Employee Assistance Program
• Veteran’s Day Pay
• Limited Purpose F.S.A and Dependent Care F.S.A
• Company paid Short Term Disability, and Long-Term Disability

Company Overview