[Remote] Account Manager, Small Business Unit - Commercial Lines

Note: The job is a remote job and is open to candidates in USA. Relation Insurance Services, Inc. is hiring an Account Manager for its Small Business Unit to manage client relationships for small commercial accounts. The role provides strategic guidance on coverage and risk management, oversees renewals and policy documentation, and supports clients with claims and insurance needs.

Responsibilities

• Serves as the main point of contact for the clients, addressing inquiries, providing guidance on appropriate coverage changes and contractual requirements, and educating clients on policy exclusions and exposures
• Partners in the strategic development of insurance plans tailored to client needs
• Acts as field underwriter and authorized representative of the insurance carriers to assess and bind coverage as appropriate
• Strategically manages the remarketing of renewals to ensure high account retention rates
• Oversee the preparation of client proposals, including submissions, loss evaluations, and risk analyses, ensuring timely and accurate quotations and policies. Communicates various billing and invoicing options
• Prepares comprehensive summaries of insurance and schedules, accurately producing binders, certificates, policies, endorsements, and other related documents to support client needs
• Assist clients in submitting first reports of claims by obtaining adjusters and/or arranging a visit from a member of the claims team.  Facilitates prompt response from carriers and their staff in order to expedite claim settlements
• Conducts thorough policy reviews during renewals and audits, verifying accuracy and ensuring necessary corrections are executed. Proactively communicates significant audit discrepancies to clients and determines further action
• Reviews cancellation requests, determining reasons and attempting to retain client accounts while maintaining the company’s financial integrity
• Stays informed about industry developments, new products, legislation, coverage options, and technological advancements to continuously enhance knowledge, performance, and client services
• Recommend process improvements as needed
• Fully adopts innovative technology, including proprietary AI solutions, into the service process to deliver a best-in-class client service experience
• Performs other projects, duties, and tasks, as assigned

Skills

• A Property and Casualty License from state of domicile is required and must be maintained
• High School Diploma or equivalent
• Minimum 5 years account management experience in the insurance industry with a focus on commercial lines of coverage is required
• Strong analytical and mathematical skills
• Strong PowerPoint and presentation skills for both in-person and teleconference/webinar sessions
• In-depth understanding of advanced commercial lines of coverage with the ability to advise clients concerning their complex insurance needs
• Excellent written and verbal communications skills are required to maintain effective relationships with clients, co-workers, carriers, vendors and others
• Proficient skills in Microsoft Office (primarily Excel and Word)
• Must be computer literate with the ability to learn new software applications
• Intermediate to advanced knowledge of insurance markets, products, services, insurance ratings and underwriting procedures
• Preference given to individuals who have insurance designations (e.g. AINS, CIC, CPCU, ARM)
• Four-year degree preferred
• Bilingual (Spanish/English) a plus or a must in some locations

Benefits

• Family health and wellness programs
• 401K
• Employee assistance programs
• Paid time off
• Paid holidays
• Career advancement and development opportunities
• You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

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