[Remote] Account Services Director

Note: The job is a remote job and is open to candidates in USA. Arch Insurance Group Inc. is hiring an Account Services Director to direct service delivery for assigned multi-line commercial insurance accounts and support underwriting teams. The role handles complex and escalated service issues, coordinates cross-functional partners, and provides subject-matter leadership, training, and process improvement.

Responsibilities

• Responsible for directing and coordinating service delivery on assigned account portfolio
• Key Point of Contact for Internal Business Partners and other internal stakeholders involved on the account
• Serves as a Key Contact for servicing brokers and provides a differentiated customer service experience through regular interactions
• Handles complex tasks or escalated issues including: Account review and triage, policy issuance, rating preparation, billing, CRITs resolution, etc
• Serves as Lead and Subject Matter Expert to other Underwriting Operations teams, providing direction, problem resolution, work distribution, training and/or quality assurance as needed
• Develops and nurtures strong relationships with key partners (Underwriters, Operations, Global Service Operations, IT, etc.)
• Adheres to compliance and regulatory standards and maintains account files and documentation
• Participation in projects, as needed

Skills

• Commercial Account Service experience/prior relevant insurance industry experience
• Demonstrated expertise in Workers Compensation, Auto, General Liability, Umbrella, Excess Liability
• Strong customer service orientation with an ability to operationalize customer needs
• Self-Directed, prone to action, and able to manage competing demands
• Demonstrated resource for colleagues with ability to influence outcomes
• Strong ability to develop and nurture relationships with key partners (Underwriters, Operations, Global Service Operations, IT, etc.)
• Effective Communication Skills / Written and Verbal
• Ability to work in a fast-paced work environment
• Proficient in Microsoft Office Suite
• Multi-line, admitted commercial P&C experience highly desired
• 5+ years' experience working in same or related field preferred
• Bachelor's degree and/or Insurance designation preferred
• Knowledge of SmartSheets, ImageRight, other insurance platforms desired (PolicyWriter, Policy Decisions, other insurance policy issuance platforms)

Benefits

• 100% remote
• Multiple medical plans plus dental, vision and prescription drug coverage
• A competitive 401k with generous matching
• PTO beginning at 20 days per year
• Up to 12 paid company holidays per year
• 2 paid days of Volunteer Time Offer
• Basic Life and AD&D Insurance
• Short and Long-Term Disability
• Paid Parental Leave of up to 10 weeks
• Student Loan Assistance and Tuition Reimbursement
• Backup Child and Elder Care

Company Overview

Company H1B Sponsorship