[Remote] Accounts Receivable Collector, Business-to-Consumer (Must reside in Arizona or Ohio)

Note: The job is a remote job and is open to candidates in USA. Omnicare is hiring a Business-to-Consumer Accounts Receivable Collector to manage outstanding consumer balances and support timely collections. The role involves customer outreach, resolving past-due accounts, arranging payments, documenting collection activity, and following applicable policies and regulations.

Responsibilities

• Contact customers by phone (inbound and outbound), email, and/or written correspondence regarding past-due account balances
• Review account history, billing details, payment status, and notes when speaking to customers
• Explain balances, due dates, payment expectations, and available resolution options clearly and professionally
• Negotiate payment arrangements within approved guidelines
• Document all collection activity, customer interactions, disputes, and follow-up actions accurately in the appropriate systems
• Research account issues and work with internal teams to resolve billing discrepancies or payment concerns
• Monitor assigned accounts and follow up consistently to drive resolution and reduce aging balances
• Escalate complex, sensitive, or unresolved accounts according to established procedures
• Maintain compliance with company policies and applicable consumer collection regulations
• Support reporting needs, account reviews, and process improvement efforts as assigned
• Meet individual and team productivity, quality, and collection performance expectations
• Perform other duties as assigned

Skills

• 1-2 years of experience in an accounting, financial, and/or collections-based role
• Demonstrated proficiency with Microsoft Office and account management or billing systems
• Resides in Arizona or Ohio
• High school diploma or GED
• Knowledge of consumer collections practices and payment arrangement processes
• 2+ years of experience in a high-volume call center environment
• Strong verbal and written communication skills
• Ability to handle difficult conversations professionally and with empathy
• Strong attention to detail and accuracy in account review and documentation
• Basic problem-solving and conflict resolution skills
• Ability to manage a high-volume workload and prioritize follow-up activities
• Knowledge of the healthcare industry, as well as working knowledge of Medicaid, Medicare & third-party insurance
• Ability to balance customer service with accountability for payment collection
• Comfort working with performance goals, aging reports, and follow-up metrics
• Ability to identify account issues and coordinate with internal partners for resolution
• Associate's degree

Benefits

• Eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
• Eligible for a comprehensive benefits package, based on eligibility.
• Medical, dental, and vision coverage, based on eligibility.
• Paid time off, based on eligibility.
• Retirement savings options, based on eligibility.
• Wellness programs, based on eligibility.
• Other resources, based on eligibility.

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