[Remote] Accout Supervisor

Note: The job is a remote job and is open to candidates in USA. Brightside is a performance-driven marketing agency specializing in fitness, wellness, healthcare, franchise, and multi-location brands. The Account Supervisor will lead complex client relationships, translate marketing data into growth strategy, coordinate cross-functional teams, manage account priorities and scope, and develop Account Managers.

Responsibilities

• Build trusted relationships with executives, marketing leaders, operators, and business owners
• Lead strategic conversations, presentations, QBRs, planning sessions, and difficult client conversations
• Understand each client's business model, revenue drivers, customer journey, competitive landscape, and growth objectives—not simply their marketing calendar
• Anticipate client needs and identify opportunities before they become requests
• Translate business objectives into clear marketing priorities
• Know when to make a decision, involve a functional expert, coach another team member, or escalate to agency leadership
• Analyze performance across lead generation, acquisition, conversion, and revenue
• Confidently discuss spend, CPL, CPA/CAC, conversion rates, ROAS, lead quality, pacing, and location-level performance
• Identify trends, opportunities, and risks before the client points them out
• Work with Performance Marketing to understand why performance is moving—not simply report that it moved
• Connect Performance, CRM, Creative, Analytics, and market intelligence into cohesive recommendations
• Quarterly and annual planning
• Campaign and promotional strategy
• Market and competitive insights
• Location-level growth opportunities
• Customer and demographic intelligence
• Budget and channel strategy
• CRM and lifecycle opportunities
• Creative and testing strategy
• New-location openings and expansion
• Retention and reactivation
• Create clarity around the objective, why it matters, who's involved, what happens next, and what success looks like
• Strategic thinking and business judgment
• Client and executive communication
• Meeting and presentation leadership
• Data interpretation and Performance Marketing fluency
• Prioritization and expectation setting
• Proactive planning and problem solving
• Assess business impact, determine what is genuinely time-sensitive, set realistic expectations, and coordinate with internal teams before committing their resources
• Understand client scopes, manage expectations around timelines and resources, and confidently navigate conversations involving performance, budget, scope, and changing priorities
• Identify opportunities to expand partnerships when doing so creates genuine business value—from new locations and additional media investment to CRM, Creative, PR, market intelligence, or new channels
• Ensure your accounts maintain clear responsibilities, accurate timelines, documented decisions, strong meeting preparation, reliable follow-through, clean internal handoffs, and visibility into risks and blockers
• Build trusted relationships with assigned clients
• Deeply understand their businesses, objectives, scopes, and key stakeholders
• Become fluent in Brightside's approach across Performance, CRM/Lifecycle, Creative, Analytics, and market intelligence
• Confidently lead client meetings and strategic discussions
• Identify account risks and growth opportunities proactively
• Begin coaching Account Managers through real client situations
• Demonstrate the ability to turn marketing performance into actionable strategy
• Maintain exceptional client satisfaction and retention
• Generate measurable account growth through strategic recommendations
• Become a trusted advisor to executive-level client stakeholders
• Consistently bring proactive ideas rather than simply responding to requests
• Develop Account Managers who can independently handle increasingly sophisticated work
• Reduce unnecessary executive involvement in routine account matters
• Elevate strategic planning and client recommendations across the Account team
• Be recognized as someone who makes the people and accounts around them better

Skills

• 5+ years of digital marketing agency experience with significant client strategy/account leadership responsibility
• Experience leading sophisticated, high-value client relationships
• Strong knowledge of digital acquisition and full-funnel marketing, including Meta and Google Ads
• Ability to interpret marketing performance and translate data into business recommendations
• Understanding of how paid media, creative, landing pages, CRM, conversion, and revenue work together
• Experience leading executive presentations, QBRs, and strategic planning conversations
• Experience managing multiple complex accounts simultaneously
• Experience mentoring and developing Account Managers
• Exceptional written, verbal, presentation, and relationship-building skills
• Strong organizational, analytical, and prioritization abilities
• Confidence navigating difficult conversations involving performance, scope, budget, priorities, and expectations
• Experience with fitness, wellness, healthcare, franchise, or multi-location brands; HubSpot/CRM familiarity; multi-location marketing; attribution and lifecycle marketing; and identifying organic account-growth opportunities

Benefits

• Remote, U.S.-based only
• Full-time

Company Overview