Remote Position

[Remote] AI Business Analyst

🌍 Remote Β· United States πŸ’Ό Full-time

Note: The job is a remote job and is open to candidates in USA. MCI is seeking an AI Business Analyst to connect business needs with AI-driven solutions. The role identifies AI opportunities, gathers requirements, supports solution design and delivery, and helps ensure initiatives produce measurable value.

Responsibilities

  • Identify business needs and translate them into AI solution requirements
  • Conduct stakeholder interviews and workshops
  • Gather, analyze, and document business requirements
  • Develop functional and non-functional specifications
  • Support solution design and validation activities
  • Identify opportunities to leverage AI technologies
  • Evaluate business processes for AI and automation opportunities
  • Develop business cases and value assessments
  • Support feasibility and impact analyses
  • Recommend AI-driven improvements
  • Build strong relationships across business and technology teams
  • Facilitate communication between stakeholders and technical teams
  • Manage requirements throughout the project lifecycle
  • Support decision-making and prioritization activities
  • Ensure alignment between business objectives and solution outcomes
  • Contribute to successful AI project execution
  • Assist with testing, validation, and user acceptance activities
  • Support implementation and change management efforts
  • Monitor project outcomes and benefits realization
  • Identify opportunities for optimization and enhancement
  • Provide insights that support AI adoption and operational excellence
  • Develop reports, dashboards, and business insights
  • Track project performance and business outcomes
  • Support continuous improvement initiatives
  • Promote best practices in business analysis and AI adoption

Skills

  • Bachelor's Degree in Business, Information Systems, Computer Science, Technology, Operations Management, or a related field
  • Minimum 3 years of experience in business analysis, process improvement, consulting, operations, or related disciplines
  • Experience gathering and documenting business requirements
  • Strong analytical, critical-thinking, and problem-solving abilities
  • Experience facilitating stakeholder workshops and meetings
  • Ability to translate business needs into technical requirements
  • Strong communication and presentation skills
  • Experience working with cross-functional teams
  • Knowledge of project delivery and business analysis methodologies
  • Strong organizational and documentation abilities
  • Ability to manage multiple initiatives simultaneously
  • Experience supporting technology or transformation projects
  • Must be authorized to work in the country where the job is based
  • Experience supporting AI, machine learning, or automation initiatives
  • Business Analysis certifications such as CBAP, CCBA, or PMI-PBA
  • Knowledge of Generative AI technologies
  • Experience with process mapping and workflow analysis
  • Familiarity with Agile delivery methodologies
  • Experience developing business cases and ROI models
  • Exposure to data analytics and reporting tools
  • Experience supporting enterprise transformation programs

Company Overview

  • Leading America based business process outsourcing (BPO) provider specializing in customer service, inside sales and back-office. It was founded in 2003, and is headquartered in Iowa City, Iowa, USA, with a workforce of 501-1000 employees. Its website is https://www.massmarkets.com/.
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