[Remote] AI Engineer, Internal Tools

Note: The job is a remote job and is open to candidates in USA. Figma is hiring an AI Engineer, Internal Tools to identify high-value AI opportunities across business teams and take solutions from discovery and prototyping through production. The role builds and integrates AI agents and workflow automations, evaluates their impact, and develops safe, reusable capabilities for internal AI applications.

Responsibilities

• Partner directly with teams across GTM, Finance, People, Legal, Support, and other business functions to understand workflows and identify high-value opportunities for AI
• Design, build, and productionize AI agents, assistants, and workflow automations that solve real business problems using LLMs, tool calling, RAG, structured outputs, agent frameworks, MCP, APIs, and enterprise data
• Integrate AI applications with enterprise systems and data sources across GTM, Finance, People, Support, and internal APIs
• Build evaluations and feedback loops to measure accuracy, reliability, and business impact before and after AI solutions reach production
• Design deterministic guardrails, human-in-the-loop controls, and approval patterns for workflows where AI systems take business-critical actions
• Build production-ready systems with strong observability, failure handling, security, authentication, authorization, and auditability
• Identify reusable patterns across individual AI projects and build them out as shared components and capabilities in partnership with our Internal AI platform teams
• Help define how Figma approaches Applied AI engineering and scales AI adoption across the company

Skills

• 5+ years of software engineering experience building production applications, integrations, backend systems, or AI-powered products
• Hands-on experience building applications with LLMs, agents, retrieval-augmented generation, function calling, schema-constrained outputs, or evaluation frameworks
• Experience taking an AI application or workflow beyond a prototype and operating it in a production environment
• Strong API, integration, and system design fundamentals, with experience connecting applications across multiple systems and data sources and strong engineering judgment about when to apply AI and when a rules-based approach is the right choice, and experience designing reliable production systems with appropriate observability, failure handling, authentication, authorization, and security controls
• Experience working directly with non-engineering stakeholders to understand ambiguous business problems and translate them into technical solutions and ability to move quickly from discovery to prototype while understanding what is required to safely and reliably productionize a solution
• A background building internal AI applications or working in an Applied AI, Forward Deployed Engineering, or AI Solutions Engineering role
• Experience with MCP, agent orchestration frameworks, and enterprise tool-calling patterns
• Knowledge of AWS Bedrock, AgentCore, OpenAI, Anthropic, or similar AI platforms
• Experience integrating enterprise systems such as Salesforce, Zendesk, Workday, NetSuite, Greenhouse, or Slack
• Knowledge of with AI evaluations, observability, prompt/version management, and human-in-the-loop systems
• Experience implementing enterprise identity and access patterns such as Okta, SSO, OAuth, and secure service-to-service authentication, within Security, Privacy, SOX/ITGC, or other enterprise governance requirements

Benefits

• Equity
• Health, dental, and vision coverage
• Retirement benefits with company contributions
• Parental leave and reproductive or family planning support
• Mental health and wellness benefits
• Paid time off
• Paid sick leave and holidays
• Other leave benefits in compliance with applicable federal, state, and local laws
• Exempt employees are eligible for employer-provided paid flexible PTO in addition to flexible paid sick leave; PTO is subject to manager approval
• Company recharge days
• Cell phone and home internet reimbursements
• Lifestyle spending accounts
• Sales incentive compensation for most sales roles
• Annual bonus plan for eligible non-sales roles
• Remote work in the United States

Company Overview

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