[Remote] Customer Service

Note: The job is a remote job and is open to candidates in USA. Achieve is a digital personal finance company providing personalized financial solutions. The Customer Service role supports members through onboarding, account setup, answering questions, and guidance throughout their financial journey.

Responsibilities

• Communicate with our members via phone and email, exhibiting care in every interaction
• Listen to our members, providing empathy and solutions to their unique needs
• Collaborate with your team to share knowledge and best practices
• Accurately document Member interactions and activity

Skills

• Minimum of 1 year of Customer Service experience (call center or retail)
• High school diploma or equivalent
• People-focused approach and solution mindset
• Ability to handle a high volume of inbound calls
• Strong communication skills

Benefits

• Career progression with opportunities to train up and work toward higher-level positions.
• 100% work-from-home; employees local to the Tempe/Phoenix area may optionally work in the Tempe office.
• Fun events and a free lunch day during monthly hybrid weeks.
• Additional pay incentives for working weekends.
• 401(k) with employer match.
• Medical, dental, and vision coverage with HSA and FSA options.
• Competitive vacation and sick time off, as well as dedicated volunteer days.
• Wellness support through the Employee Assistance Program, Talkspace, and fitness discounts.
• Up to $5,250 paid back on eligible education expenses.
• Pet care discounts.
• Financial support in times of hardship through the Achieve Care Fund.
• Six employee resource groups.
• Monday–Friday schedules or 4 × 10 shifts, including weekends.

Company Overview