[Remote] APAC Account Executive / Account Manager

Note: The job is a remote job and is open to candidates in USA. Sago is hiring an APAC Account Executive / Account Manager to support a financial client in the APAC region while developing the ability to independently sell and manage a smaller portfolio of accounts. The role supports client relationships, proposals, project coordination, and account growth, while owning assigned opportunities and revenue goals.

Responsibilities

• Partner with Account Executives to support the management, retention, and development of assigned client relationships
• Serve as a day-to-day client contact as assigned, responding to requests, coordinating follow-up, and helping ensure a consistent client experience
• Develop a strong understanding of Sago products, services, capabilities, and research methodologies to help align solutions with client needs
• Collaborate with clients and internal subject-matter experts to clarify project requirements, recommend appropriate approaches, and support successful project execution
• Prepare comprehensive proposals that include pricing, feasibility, methodology, recruitment or sample considerations, timelines, and execution plans
• Manage proposal and bid follow-up, maintain accurate opportunity information, and support Account Executives in progressing opportunities through the sales process
• Coordinate with recruitment, programming, project management, data processing, facilities, bidding, and other internal teams so project requirements and intended outcomes are clearly understood
• Monitor key project milestones, anticipate risks, address client concerns diplomatically, and escalate issues when needed to protect the client relationship and project outcome
• Support billing and invoicing activities and identify opportunities to improve project or account profitability
• Own and manage a defined, smaller portfolio of accounts, with responsibility for client satisfaction, retention, revenue growth, and profitability
• Build relationships with client stakeholders, influencers, and decision-makers and develop a clear understanding of their business and research needs
• Identify and pursue new revenue opportunities within assigned accounts, including expansion into new departments, reactivation of lapsed business, and introduction of additional Sago solutions
• Prospect for and develop new business opportunities as assigned, leading selected opportunities from initial outreach through close
• Develop account and sales plans, maintain an accurate pipeline and forecast, and communicate progress, risks, and next steps to sales leadership
• Achieve established revenue, profit, activity, bid-volume, and win-rate expectations for the assigned portfolio
• Deliver strategic sales communications and proposals, consult with clients on research design and business needs, and negotiate appropriately within established guidelines
• Use account history, client feedback, and sales data to assess performance and recommend actions that strengthen client loyalty and account growth

Skills

• APAC cultural knowledge
• Client service orientation
• Relationship building
• Sales curiosity and commercial judgment
• Collaboration and teamwork
• Clear written and verbal communication
• Decision-making and problem-solving
• Organization and follow-through
• Adaptability and comfort balancing priorities
• Ability to influence without direct authority
• Data-informed account planning
• Market research industry experience with working knowledge of qualitative and quantitative data collection methodologies
• Experience supporting client relationships, preparing proposals, coordinating cross-functional delivery, and identifying growth opportunities
• Ability to manage multiple priorities and shift effectively between supporting Account Executives and owning assigned client or sales responsibilities
• Proficiency with Microsoft Office and CRM or proposal-management tools
• Bachelor's degree or equivalent experience preferred
• Salesforce CPQ experience is a plus

Benefits

• Remote work

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