Remote Appraisal Coordinator – Customer Service & Self‑Survey Support Specialist (Full‑Time, USA)

About brighthush

brighthush is a leading provider of residential and commercial insurance survey, appraisal, and risk‑control services. With a legacy that dates back to 1999, we have grown into a trusted partner for Global 1000 companies across multiple industries. Our mission is simple: empower insurers and homeowners with accurate, timely, and technology‑driven solutions that protect assets and build confidence. At brighthush, we believe that exceptional customer service is the cornerstone of every successful partnership, and we are committed to fostering a culture of innovation, collaboration, and continuous learning.

Why Join brighthush?

As a Remote Appraisal Coordinator, you will be at the heart of our customer experience, ensuring that policyholders receive the support they need while enabling homeowners to leverage our cutting‑edge ASSIST self‑survey product. This role offers the flexibility of a home‑office environment, the opportunity to work with a diverse team of professionals, and a clear path for career advancement. Whether you are a seasoned customer‑service veteran or a recent graduate eager to launch your career in the insurance technology space, brighthush provides the resources, training, and mentorship to help you thrive.

Role Overview

The Remote Appraisal Coordinator is responsible for orchestrating the entire appraisal scheduling process, delivering concierge‑level support to homeowners, and maintaining accurate work‑order data. You will serve as the primary point of contact for policyholders, agents, underwriters, and internal stakeholders, ensuring that every interaction reflects brighthush’s commitment to excellence.

Key Responsibilities

• Policyholder Outreach: Contact policyholders via phone, SMS, and email to explain the need for an insurance appraisal, build trust, and address any concerns.
• ASSIST Product Concierge: Guide homeowners through the installation of our photo‑capture app, troubleshoot technical issues, and provide step‑by‑step assistance to enable self‑survey completion.
• Work‑Order Management: Keep all work‑order statuses current in our system, ensuring accurate tracking and timely updates.
• Prioritization & Productivity: Manage multiple assignments simultaneously, prioritize tasks based on urgency and impact, and consistently meet or exceed productivity targets.
• Stakeholder Communication: Keep management informed of any unusual situations, escalations, or changes in process, and collaborate with underwriters, agents, and other departments to resolve issues.
• Continuous Improvement: Identify bottlenecks or pain points in the appraisal workflow and propose solutions to enhance efficiency and customer satisfaction.

Essential Qualifications

• High school diploma or equivalent; associate’s or bachelor’s degree preferred.
• Minimum of 2 years of customer‑service experience, preferably in insurance, real estate, or a related field.
• Proven ability to communicate clearly and empathetically across multiple channels (phone, email, SMS).
• Strong organizational skills with a track record of managing multiple projects and meeting deadlines.
• Technologically savvy: comfortable using CRM systems, Microsoft Office, and mobile applications.
• Self‑motivated and able to work independently in a remote setting.
• High emotional intelligence, active listening, and problem‑solving aptitude.
• Excellent written and oral communication skills in English.

Preferred Qualifications

• Experience with insurance appraisal or risk‑control processes.
• Familiarity with self‑survey tools or mobile app support.
• Knowledge of insurance terminology and policy structures.
• Previous remote work experience with a strong track record of reliability.
• Data‑analysis skills and the ability to generate basic reports.

Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering outstanding service and building lasting relationships.
• Technical Proficiency: Ability to troubleshoot app‑related issues and guide users through digital workflows.
• Analytical Thinking: Strong attention to detail and the capacity to interpret data to improve processes.
• Time Management: Efficiently juggle multiple tasks while maintaining high quality.
• Collaboration: Work effectively with cross‑functional teams, including underwriters, agents, and IT.
• Adaptability: Thrive in a fast‑changing environment and embrace new technologies.

Career Growth & Learning Opportunities

At brighthush, we believe that growth is a shared journey. As a Remote Appraisal Coordinator, you will:

• Participate in a comprehensive onboarding program that covers industry fundamentals, product knowledge, and customer‑service best practices.
• Access ongoing training modules, webinars, and workshops to deepen your expertise in insurance technology and risk management.
• Earn certifications in relevant areas such as insurance underwriting, risk assessment, or customer‑experience design.
• Advance into senior coordinator roles, team lead positions, or specialized product support tracks.
• Benefit from our tuition reimbursement program to pursue higher education or professional development courses.

Work Environment & Company Culture

brighthush champions a culture of transparency, respect, and innovation. Our remote workforce enjoys:

• Flexible work hours that accommodate different time zones and personal commitments.
• A collaborative virtual environment with regular team huddles, knowledge‑sharing sessions, and open‑door communication with leadership.
• Access to state‑of‑the‑art collaboration tools (Slack, Microsoft Teams, Zoom) that keep us connected.
• Recognition programs that celebrate achievements, milestones, and contributions.
• A commitment to work‑life balance, ensuring that employees can recharge and thrive both personally and professionally.

Compensation & Benefits

While specific salary ranges are determined by experience and location, brighthush offers a competitive compensation package that includes:

• Base salary commensurate with industry standards.
• Performance‑based incentive pay to reward exceptional results.
• Paid sick leave, paid time off (PTO), and a flexible vacation policy.
• Health, dental, and vision insurance options.
• 401(k) retirement plan with company match.
• Tuition reimbursement program to support continuous learning.
• Regular wellness initiatives, including virtual fitness classes and mental‑health resources.
• Annual company‑wide retreats and team‑building events (virtual or in‑person).

How to Apply

If you are ready to bring your customer‑service expertise, technical curiosity, and passion for insurance technology to a dynamic, remote team, we would love to hear from you. Please submit your resume and a brief cover letter outlining why you are the ideal fit for the Remote Appraisal Coordinator role at brighthush.

To apply, click the link below or visit our careers page for more information.