[Remote] Assistant Vice President, Risk Control Operations

Note: The job is a remote job and is open to candidates in USA. Gallagher Bassett is hiring an Assistant Vice President, Risk Control Operations to lead a Risk Control team and deliver efficient, high-quality services across its branch network. The role oversees operational performance, client relationships, business development support, and talent development while advancing client satisfaction and profitable growth.

Responsibilities

• Provide leadership and oversight for a team of Risk Control professionals and program coordinators, ensuring the consistent delivery of defined service offerings and operational excellence
• Proactively manage, monitor, and measure team performance through established productivity, quality, and service metrics
• Lead and drive best practices while identifying opportunities for process improvements, operational efficiencies, and scalable solutions
• Oversee workload distribution and resource allocation for field associates and coordinators to ensure optimal service delivery and effective utilization of talent
• Serve as a key escalation point for complex client issues, operational challenges, and personnel matters, providing timely resolution and strategic guidance
• Build and maintain strong partnerships with clients, carriers, captive insurance programs, and internal stakeholders
• Manage relationships with key captive clients and other strategic accounts, addressing operational concerns and developing solutions to support long-term client success
• Oversee the assessment process for prospective captive members, including scheduling, coordination, and management of Risk Control evaluations
• Manage captive member contract renewal activities and ensure timely execution of renewal strategies
• Partner with Sales and Account Management teams to support business development initiatives, participate in sales presentations, and assist with proposal development and client retention efforts
• Collaborate with Sales, Service, Account Planning, and Claims Advocacy teams to develop cross-functional solutions that enhance client outcomes and drive business growth
• Provide direct leadership for the Risk Control team, including talent acquisition, onboarding, coaching, performance management, development planning, and employee engagement
• Develop future leaders through mentorship, succession planning, and targeted professional development opportunities
• Foster a culture of collaboration, accountability, innovation, and continuous learning

Skills

• Bachelor's degree with 8+ years' experience as a safety/risk/loss control consultant in the insurance broker or carrier environments, or as a safety technician/manager in private industry
• Strong knowledge of federal and state safety codes and standards including OSHA, EPA, and/or DOT requirements
• Prior experience designing and implementing productivity and Risk Control & Safety Services improvements
• Demonstrated leadership experience with the ability to inspire, develop, and lead high-performing teams
• Strong organizational and project management skills with the ability to effectively manage multiple priorities, competing demands, and complex client issues simultaneously
• Proven problem-solving and decision-making capabilities in fast-paced, evolving environments
• Forward-thinking and progressive leadership style with a focus on continuous improvement and innovation
• Growth-oriented mindset with a passion for driving operational excellence, client satisfaction, and business development
• Strong technical knowledge and experience in EHS, safety, risk control, risk management, loss prevention, occupational safety, or a related field
• Experience managing client relationships, business development activities, sales support, and proposal preparation
• Excellent communication, relationship-building, and stakeholder management skills
• A demonstrated willingness and desire to assume increasing leadership responsibilities, with the potential to advance into broader regional leadership roles
• Associate in Risk Management (ARM), Associate in Safety Professional (ASP), Certified Safety Professional (CSP)
• 5+ years' experience leading a team preferred
• Bachelor's Degree in Occupational or Industrial Safety, Fire Protection, Risk Management

Benefits

• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact
• Fully remote work

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