[Remote] Associate Account Manager

Note: The job is a remote job and is open to candidates in USA. Bevi is transforming beverage delivery and consumption through a connected, IoT-enabled beverage platform designed to reduce single-use bottle and can waste. The Associate Account Manager will manage a portfolio of customers, support retention and satisfaction, identify expansion and upgrade opportunities, and build relationships that drive loyalty and growth. The role also involves tracking account activity in Salesforce and partnering with Sales, Operations, and Marketing to address customer needs.

Responsibilities

• Manage a portfolio of customers, ensuring satisfaction and retention
• Identify opportunities for upgrades, expansions, or new product adoption within existing accounts
• Build relationships with key contacts and act as their go-to resource for Bevi product knowledge
• Maintain regular touchpoints with customers through email, phone, and video check-ins
• Track all account activity and renewal data in Salesforce with precision and accountability
• Partner closely with Sales, Operations, and Marketing to resolve customer needs and identify growth opportunities
• Participate in trainings and mentorship opportunities to build skills in consultative selling and customer success

Skills

• 1-2 years of experience in account management, customer success, or a client-facing role
• Strong relationship-building and communication skills
• Organized, proactive, and comfortable managing multiple priorities at once
• Curious, eager to learn, and driven by helping customers succeed
• Passion for sustainability and enthusiasm for Bevi's mission
• Salesforce or CRM experience is a plus

Benefits

• All Bevi employees receive equity in the form of stock options.
• All full-time employees are invited to participate in the Total Rewards plan, which includes health & medical benefits, flexible spending accounts, flexible PTO, and more.
• Comprehensive medical, dental and vision insurance plans with BlueCross BlueShield, 95% paid by employer
• 401(k) with company match
• Flexible PTO plus 12 company holidays, and additional paid days for sick leave, etc
• Generous fully paid parental leave for both birth parents and non-birth parents
• Fully employer paid disability and life insurances
• Wellness and fitness reimbursements
• Monthly stipends for cell phone use and commuting costs
• Onsite snacks, weekly catered lunch, and unlimited Bevi
• Happy hours, team-building events, bagel breakfasts, Values awards - and more.
• Trainings and mentorship opportunities to build skills in consultative selling and customer success

Company Overview