[Remote] Associate Account Manager

Note: The job is a remote job and is open to candidates in USA. Republic Services is hiring an Associate Account Manager to retain and grow relationships with existing commercial and industrial waste-service customers. The role involves customer outreach, contract renewals, responding to cancellation requests, and selling additional services.

Responsibilities

• Effectively maintains and retains existing customers by proactively reaching out to existing customers on a daily basis
• Develops and maintains a thorough knowledge of the Company’s available services, lines of business, pricing structures, and offers additional services as appropriate to assigned existing customers
• Performs contractual re-signs on existing customers to extend customer relationship and increase customer profitability where appropriate
• Responds to all cancellation requests in alignment with the established escalation policy
• Proactively communicates with or responds to customers in support of company pricing initiatives
• Utilizes Salesforce on a daily basis, schedules and documents all activities such as calls, meetings and proposals
• Responsible for capturing customer emails, minimizing rate restrictions and customer credits
• Increases customer penetration by selling full suite of Republic Services products
• Regularly meets with Sales Manager to review weekly customer retention and relationship activities, progress versus goals and status of key customer relationships
• Performs other job-related duties as assigned

Skills

• High school diploma or G.E.D
• 0 - 2 years of customer service experience
• Waste or transportation industry experience

Benefits

• Eligible employees can elect to participate in comprehensive medical benefits coverage, dental plans and vision coverage.
• Eligible employees can elect to participate in health care and dependent care spending accounts.
• Eligible employees can elect to participate in short- and long-term disability.
• Eligible employees can elect to participate in life insurance and accidental death & dismemberment insurance.
• Eligible employees can elect to participate in the Employee and Family Assistance Program (EAP).
• Eligible employees can elect to participate in employee discount programs.
• Eligible employees can elect to participate in a retirement plan with a generous company match.
• Eligible employees can elect to participate in the Employee Stock Purchase Plan (ESPP).
• Paid Time Off (PTO)

Company Overview