Remote Associate Customer Manager – Retailer Growth & Sales Enablement Specialist – Drive Retailer Success & Sales Growth at brighthush

About brighthush

brighthush is not just a brand; it’s a movement that is redefining the retail experience across the United States. With a portfolio that spans premium grocery, natural foods, and specialty products, we partner with independent retailers to bring high‑quality, sustainable offerings to consumers who demand both convenience and value. Our mission is simple yet powerful: empower retailers to thrive in a rapidly evolving marketplace while delivering exceptional products that delight shoppers.

At brighthush, we believe that success is built on relationships, data‑driven insights, and a culture that celebrates innovation. Our remote‑first workforce is supported by cutting‑edge technology, collaborative tools, and a commitment to continuous learning. Whether you’re a seasoned sales professional or an emerging talent, brighthush offers a dynamic environment where your ideas can shape the future of retail.

Position Overview

We are looking for a proactive, results‑oriented Remote Associate Customer Manager to join our Retailer Growth team. In this role, you will be the primary point of contact for a portfolio of independent retailers, driving sales growth, executing promotional programs, and ensuring a seamless partnership experience—all from the comfort of your own home.

As a key member of the brighthush sales organization, you will collaborate closely with cross‑functional teams—including marketing, product, and operations—to deliver tailored solutions that meet retailer needs and exceed quarterly targets. Your ability to build trust, communicate effectively, and leverage data will be essential to your success.

Key Responsibilities

• Retailer Relationship Management: Cultivate and maintain strong, long‑term relationships with assigned independent retailers through regular phone, video, and email communication.
• Sales Growth & Target Achievement: Identify and pursue new sales opportunities, upsell existing products, and consistently meet or surpass quarterly sales targets.
• Promotional Program Execution: Plan, coordinate, and execute promotional campaigns in partnership with marketing and product teams to drive foot traffic and sales.
• Account Planning & Forecasting: Develop detailed account plans, including product mix, pricing strategies, and inventory forecasts, to optimize retailer performance.
• Item Authorization & Compliance: Manage item authorizations, ensuring all products meet retailer specifications and regulatory requirements.
• Data Analysis & Reporting: Track sales metrics, analyze performance trends, and provide actionable insights to both retailers and internal stakeholders.
• Collaboration with Client Partners: Work closely with client partners to align on goals, resolve issues, and identify growth opportunities.
• Continuous Improvement: Stay informed about industry trends, competitor activities, and emerging technologies to continuously enhance the retailer experience.

Essential Qualifications

• Minimum of 2 years of experience in retail sales, account management, or a related field.
• Proven track record of meeting or exceeding sales targets in a remote or virtual environment.
• Strong communication skills—both written and verbal—across multiple channels (phone, video, email).
• Experience managing relationships with independent retailers or similar customer segments.
• Proficiency with CRM platforms (e.g., Salesforce, HubSpot) and Microsoft Office Suite.
• Self‑motivated, organized, and able to manage multiple priorities with minimal supervision.
• Basic understanding of retail operations, inventory management, and promotional planning.

Preferred Qualifications

• Experience in the natural foods, grocery, or specialty retail sector.
• Knowledge of the brighthush product portfolio and the broader market landscape.
• Data‑analysis skills using Excel or similar tools to interpret sales trends and forecast performance.
• Background in telesales or virtual sales environments.
• Fluency in additional languages (e.g., Spanish) is a plus.

Key Skills & Competencies

• Relationship Building: Ability to establish trust and rapport with retailers, understanding their unique challenges and goals.
• Strategic Thinking: Translate retailer needs into actionable sales plans that align with brighthush objectives.
• Negotiation & Influence: Close deals, secure favorable terms, and advocate for retailer success.
• Analytical Mindset: Use data to drive decisions, identify gaps, and recommend improvements.
• Adaptability: Thrive in a fast‑moving, remote work environment, adjusting to changing priorities and technologies.
• Collaboration: Work effectively with cross‑functional teams—marketing, product, operations—to deliver cohesive solutions.
• Time Management: Prioritize tasks, meet deadlines, and maintain high productivity without direct supervision.

Career Growth & Learning Opportunities

At brighthush, we invest in your professional development. As an Associate Customer Manager, you will have access to:

• Structured onboarding and mentorship programs to accelerate your learning curve.
• Regular training sessions on product knowledge, sales techniques, and industry trends.
• Opportunities to transition into senior account management, sales leadership, or product strategy roles.
• Participation in cross‑functional projects that broaden your skill set and visibility within the organization.
• Access to industry conferences, webinars, and networking events to expand your professional network.

Work Environment & Culture at brighthush

Our remote‑first culture empowers you to work from anywhere while staying connected to a vibrant, collaborative community. We value:

• Flexibility: Choose your own schedule and work environment, while meeting team and client commitments.
• Transparency: Open communication channels, regular town halls, and a culture of feedback.
• Innovation: Encourage experimentation, embrace new ideas, and reward creative problem‑solving.
• Diversity & Inclusion: A welcoming environment where diverse perspectives are celebrated.
• Well‑being: Comprehensive wellness programs, mental health resources, and a supportive HR team.

Compensation & Benefits

While specific figures may vary based on experience, brighthush offers a competitive base salary complemented by a performance‑based commission structure. In addition, we provide:

• Health, dental, and vision insurance plans.
• 401(k) retirement plan with company match.
• Generous paid time off (PTO) and holiday schedule.
• Professional development budget and tuition reimbursement.
• Employee assistance program (EAP) and mental health resources.
• Flexible work arrangements and remote‑work stipend.

Why Join brighthush?

When you join brighthush, you become part of a mission‑driven team that is reshaping the retail landscape. You’ll:

• Drive tangible growth for independent retailers, helping them thrive in a competitive market.
• Work with a passionate, collaborative team that values your ideas and contributions.
• Benefit from a flexible, remote work model that supports work‑life balance.
• Grow your career through continuous learning, mentorship, and clear advancement pathways.
• Make a real impact on consumers by ensuring they have access to high‑quality, sustainable products.

Apply Today

If you’re ready to take your sales career to the next level, build lasting retailer relationships, and contribute to a company that values innovation and customer success, we want to hear from you.

Click the link below to submit your application and start your journey with brighthush.