[Remote] Associate Product Manager

Note: The job is a remote job and is open to candidates in USA. FourKites is hiring an Associate Product Manager for its OTR & Core Visibility team, which develops products used by shippers to track freight. The role owns product outcomes by analyzing adoption data, engaging with customers, and partnering with engineering and design to deliver improvements to product adoption, retention, and customer experience.

Responsibilities

• Track and analyze feature adoption, engagement, and retention KPIs for OTR and core visibility products
• Identify friction points and adoption gaps through usage data, customer interviews, and feedback loops with Customer Success and Sales
• Build and prioritize a backlog of targeted product enhancements that drive measurable improvement in customer stickiness
• Support roadmap planning alongside senior PMs, contributing well-reasoned prioritization recommendations
• Work hands-on with product analytics platforms (Pendo, Mixpanel) and write SQL queries to independently explore feature usage and customer behavior
• Build and maintain dashboards and reports that track adoption trends across customer segments
• Translate quantitative findings into clear product hypotheses and actionable backlog items
• Partner with Data Science and Engineering on instrumentation improvements and event tracking
• Participate in customer onboarding calls, QBRs, support escalations, and discovery sessions to develop a ground-level understanding of shipper workflows
• Work with Customer Success Managers to surface systemic product gaps and recurring pain points
• Champion the voice of the customer in internal planning and sprint reviews
• Collaborate with Engineering and Design through scoping, development, and post-launch monitoring
• Support Product Marketing with onboarding materials, release notes, and adoption playbooks
• Contribute to presales conversations and market requirement gathering alongside Solutions teams

Skills

• 3+ years developing deep expertise in a specific supply chain or logistics domain (e.g., truckload, last-mile, ocean freight)
• Practical experience specifically in truckload transportation, freight visibility, or carrier/shipper operations
• Experience collaborating with distributed or offshore engineering teams across time zones
• Comfort working hands-on with data: SQL proficiency, familiarity with analytics tools, ability to build a data-driven narrative without hand-holding
• Strong customer engagement skills — you've run discovery calls, written user stories, and can translate qualitative feedback into crisp requirements
• Demonstrated use of AI tools (Claude, ChatGPT, Cursor) to accelerate PM workflows — synthesizing research, drafting PRDs, generating insights at speed
• Prior exposure to SaaS onboarding flows, feature adoption programs, or customer health scoring
• Experience with Pendo, Amplitude, or similar product analytics tools
• Familiarity with agile development and working directly with engineering squads
• Bachelor's degree in engineering, operations, supply chain, economics, or a quantitative discipline

Benefits

• Bonus and incentive compensation
• Participation in FourKites' employee stock option program
• 5 global recharge days
• Generous PTO
• Standard holidays
• Paid parental leave for all parents
• Annual wellness stipend
• Volunteer days
• Time during the workday to learn and celebrate diversity
• Medical, Dental & Vision benefits starting on first day of employment
• 401k Retirement savings with employer match
• Employer paid life insurance and short term disability insurance
• Family planning and inclusive wellbeing resources
• Technology reimbursement
• Commuter benefits for in-office employees (Chicago)
• Ongoing learning & development opportunities

Company Overview

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