Remote Automotive Customer Service Specialist – Dealer Support & Order Management – Entry‑Level Position for Ohio Residents – Join brighthush’s Innovative, Customer‑Centric Team

Welcome to brighthush – Where Innovation Drives Exceptional Automotive Service

At brighthush, we’re redefining the automotive service landscape by blending state‑of‑the‑art technology with a people‑first philosophy. Our mission is simple: empower dealerships across the nation to deliver flawless customer experiences while fostering a culture of growth, collaboration, and continuous improvement. Whether you’re a seasoned professional or just stepping into the world of customer service, brighthush offers a platform where your talents are celebrated, your voice is heard, and your career trajectory is limitless.

Why This Role Is a Game‑Changer

As a Remote Automotive Customer Service Specialist – Dealer Support & Order Management, you will become the trusted liaison between brighthush and dealerships nationwide. Your primary mission is to guide dealers through every stage of the order lifecycle—from placement and shipment tracking to warranty resolution and beyond—ensuring that each interaction reflects the highest standards of professionalism and care. Working from the comfort of your home, you’ll enjoy a flexible schedule that respects your personal commitments while delivering high‑impact service that upholds brighthush’s reputation for excellence.

Role Overview

This entry‑level position is designed for Ohio residents who are passionate about customer service and eager to learn the intricacies of automotive logistics. You will be the first point of contact for dealers, providing timely, accurate information and proactive solutions that keep the sales and delivery process moving smoothly. Your work will directly influence dealer satisfaction scores, repeat business, and the overall success of our partner network.

Key Responsibilities

• Customer Interaction: Deliver outstanding support via phone, live chat, email, and other digital channels, ensuring every dealer feels valued and heard.
• Order Management: Investigate and resolve dealer inquiries related to vehicle orders, shipment status, and warranty claims using our proprietary CRM and order‑tracking tools.
• Problem Solving & Consultation: Act as a consultant, diagnosing complex issues and delivering timely, accurate solutions that keep dealers on schedule.
• Escalation Management: Identify critical situations, prioritize them, and route escalations to the appropriate internal teams (logistics, finance, technical support).
• Data Accuracy & Documentation: Maintain meticulous records of all interactions, updates, and resolutions in the CRM, ensuring data integrity for reporting and analytics.
• Cross‑Functional Collaboration: Partner with logistics, finance, and technical support teams to create seamless dealer experiences and drive continuous improvement.
• Process Improvement: Share insights, feedback, and best practices that help refine workflows, reduce friction, and elevate service quality.
• Performance Metrics: Monitor and report on key performance indicators (KPIs) such as response time, resolution rate, and customer satisfaction scores.
• Continuous Learning: Stay current with industry trends, product updates, and regulatory changes to provide informed and accurate guidance to dealers.

Essential Qualifications

• High school diploma or equivalent.
• Minimum of two years of customer service experience in a call center, retail, hospitality, or a related environment.
• Proficient computer skills: fast typing, navigation across multiple applications, and comfortable use of CRM platforms.
• Excellent verbal and written communication in English, with a clear, professional tone.
• Strong organizational skills and meticulous attention to detail.
• Ability to multitask, prioritize, and meet deadlines in a fast‑paced, dynamic setting.
• Reliable high‑speed wired internet connection (cable or fiber) with Ethernet connectivity.
• Valid Ohio driver’s license (preferred but not mandatory).
• Successful completion of a standard background check and drug screening.

Preferred (Nice to Have)

• Associate’s or bachelor’s degree in business, communications, or a related field.
• Experience in the automotive industry or with dealership operations.
• Knowledge of automotive parts, warranties, or logistics processes.
• Previous remote work experience, demonstrating self‑discipline and time‑management skills.
• Familiarity with data analytics tools or reporting dashboards.

Skills & Competencies

• Customer‑Centric Mindset: Passion for solving problems and ensuring dealer satisfaction.
• Technical Proficiency: Comfortable learning new software and troubleshooting basic tech issues.
• Communication: Clear, concise, and professional in all interactions.
• Time Management: Ability to juggle multiple tasks while maintaining quality.
• Adaptability: Thrive in a dynamic environment with evolving processes.
• Team Collaboration: Work effectively with remote teammates and cross‑functional partners.
• Analytical Thinking: Translate data into actionable insights for continuous improvement.

Training & Onboarding

We invest in your success from day one. The first four weeks are instructor‑led, covering brighthush’s systems, policies, and best practices. You’ll then transition to hands‑on calls, gaining real‑world experience while still receiving guidance from senior agents.

• Week 1‑4: Live instructor sessions (Monday‑Friday, 8 a.m. – 5:30 p.m. Eastern).
• Week 5‑8: Supervised calls during our center’s operating hours.
• Week 9‑12: Gradual increase in independent call handling with periodic check‑ins.

All training is 100% attendance required. We’ll provide the necessary equipment, including a high‑quality headset, monitor, and ergonomic accessories.

Work Schedule & Remote Requirements

We’re a fully remote team, but we do require a stable, distraction‑free environment. Your schedule will align with our center’s operating hours:

• Monday‑Friday (No weekends).
• Shift windows: 8 a.m. – 8 p.m. Eastern.
• Shift flexibility: You can choose from multiple 8‑hour blocks within the window.

Remote prerequisites:

• Ohio residency.
• High‑speed wired internet (Ethernet).
• Dedicated workspace free from interruptions.
• Computer meeting minimum technical specifications (provided by brighthush).

Compensation & Benefits

We believe in rewarding hard work and dedication:

• Hourly Rate: Starting at $13.00 per hour.
• Paid Training: All training sessions are compensated.
• Health & Wellness: Comprehensive medical, dental, and vision plans.
• Paid Time Off: Generous PTO, sick leave, and holidays.
• Retirement: 401(k) with company match.
• Financial Tools: Flexible Spending Accounts (FSA) and life insurance.
• Telehealth: 24/7 access to virtual medical care.
• Professional Development: Ongoing training, certifications, and career advancement opportunities.

Career Growth & Learning Opportunities

At brighthush, we’re committed to your long‑term success. As you master the role, you’ll have access to:

• Advanced training in automotive logistics and dealership management.
• Leadership development programs for high performers.
• Cross‑departmental projects that broaden your skill set.
• Mentorship from seasoned professionals.
• Clear career pathways to supervisory, managerial, or specialized technical roles.
• Annual performance reviews with personalized development plans.
• Opportunities to contribute to product roadmap discussions and innovation initiatives.

Company Culture & Work Environment

We pride ourselves on a culture that values:

• Inclusivity: A diverse workforce where every voice matters.
• Transparency: Open communication and honest feedback loops.
• Collaboration: Team‑first mentality, even in a remote setting.
• Innovation: Encouraging creative solutions to complex problems.
• Work‑life Balance: No weekend shifts, flexible hours, and a focus on well‑being.
• Recognition: Regular shout‑outs, awards, and celebration of milestones.
• Community Engagement: Volunteer opportunities and charitable partnerships.

How to Apply

Ready to join a forward‑thinking team that values your contributions? Click the link below to submit your application. If you have any questions, feel free to chat with a brighthush Talent Acquisition Specialist during our chat hours (M‑F, 8 a.m. – 5 p.m. Eastern).

Apply Now

Equal Opportunity Statement

brighthush is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We provide reasonable accommodations for individuals with disabilities. For more information on accommodations, contact [email protected].

Legal & Compliance

brighthush utilizes E‑Verify during onboarding for all hires. For more details, visit . For privacy policy and data protection, see .