Senior Customer Care Associate – Retail & Hospitality Expertise – Remote, High‑Impact Role at brighthush

About brighthush

At brighthush, we’re redefining how people protect and care for the most valuable assets in their lives—cars, homes, and beyond. By combining cutting‑edge artificial intelligence with a human‑centric approach, our platform offers a seamless, intuitive experience that turns the complex, fragmented world of insurance, repairs, financing, and maintenance into a single, effortless journey. Since our inception, we’ve grown to serve millions of customers, raised significant capital, and achieved profitability—all while staying true to our core values of ownership, mastery, and relentless learning.

Why brighthush?

• Impactful Work – Shape the future of an industry that touches every household.
• Competitive Compensation – Hourly wage of $19.00–$21.00 plus equity options.
• Career Growth – Fast‑track your career in one of the world’s largest industries with paid licensing support.
• Flexible Work Arrangements – Choose a 5‑day, 8‑hour week or a 4‑day, 10‑hour week.
• Remote‑First Culture – Work from anywhere in the U.S. (or Ontario, Canada) with all equipment provided.
• Inclusive Environment – A culture that celebrates diversity, collaboration, and continuous improvement.

Role Overview

As a Customer Care Associate on our Customer Operations team, you will be the frontline guardian of our customers’ peace of mind. You’ll blend empathy, product knowledge, and problem‑solving skills to ensure every interaction feels personal, proactive, and empowering. Your work will directly influence product evolution, customer satisfaction scores, and the overall success of brighthush’s mission.

Key Responsibilities

• Deliver exceptional customer service across multiple channels (phone, chat, email) to policyholders seeking assistance with policy changes, renewals, or general inquiries.
• Anticipate customer needs by identifying coverage gaps, eligible discounts, and upcoming renewal spikes before they become issues.
• Navigate a diverse panel of insurance partners, selecting the optimal provider for each customer’s unique situation.
• Process service requests efficiently—vehicles, drivers, lienholders, and policy documents—while maintaining data integrity.
• Act as a product evangelist: master the brighthush app, troubleshoot user challenges, and provide actionable feedback to the product team.
• Collaborate with cross‑functional teams (Product, Engineering, Sales) to refine features based on real‑world customer insights.
• Maintain accurate records of interactions, ensuring compliance with regulatory and internal standards.
• Participate in continuous improvement initiatives, contributing to knowledge bases, FAQs, and training materials.

Essential Qualifications

• Prior experience in customer service, sales, or hospitality (preferred but not mandatory).
• Strong communication skills—clear, concise, and empathetic in both written and verbal form.
• Proactive problem‑solving mindset with a track record of turning challenges into opportunities.
• High work ethic and reliability—ability to thrive in a fast‑paced, remote environment.
• Comfortable using technology and learning new software quickly.
• Positive, team‑oriented attitude—collaborate effectively with colleagues across functions.

Preferred Qualifications

• Experience in the insurance or financial services industry.
• Familiarity with policy administration systems or CRM platforms.
• Knowledge of P&C insurance products and terminology.
• Previous remote work experience with a proven record of self‑management.

Skills & Competencies

• Customer‑Centric Mindset – Always put the customer first and anticipate their needs.
• Analytical Thinking – Break down complex problems and devise practical solutions.
• Adaptability – Thrive in a constantly evolving product landscape.
• Collaboration – Work seamlessly with product, engineering, and sales teams.
• Attention to Detail – Ensure accuracy in data entry and compliance documentation.
• Time Management – Prioritize tasks effectively in a high‑volume environment.

Career Growth & Learning

At brighthush, we believe in nurturing talent from the ground up. As a Customer Care Associate, you’ll have access to:

• Mentorship from seasoned leaders in product, engineering, and operations.
• Paid professional development courses—whether it’s a P&C insurance license or advanced customer experience training.
• Clear career pathways into Product Management, Operations Leadership, or Customer Success Management.
• Regular performance reviews with actionable feedback and growth plans.
• Opportunities to lead cross‑functional projects and influence product strategy.

Work Environment & Culture

Our culture is built on the principles of ownership, kindness, and continuous learning. You’ll find:

• A remote‑first mindset that values results over hours.
• Flexible scheduling that respects work‑life balance.
• Inclusive, collaborative teams that celebrate diverse perspectives.
• Regular virtual town halls, hackathons, and learning sessions.
• A commitment to mental and physical well‑being—access to wellness programs, mental health resources, and paid parental leave.

Compensation & Benefits

We offer a comprehensive rewards package designed to support you both professionally and personally:

• Hourly Wage – $19.00–$21.00, commensurate with experience.
• Equity Options – Own a piece of brighthush’s future.
• Health Coverage – Medical, dental, and vision plans with employer contributions.
• Retirement Plan – 401(k) with company match.
• Paid Time Off – Vacation, sick leave, and paid parental leave.
• Wellness Benefits – Gym memberships, mental health support, and wellness stipends.
• Professional Development – Paid P&C insurance licensing and continuous learning budget.
• And more—our benefits evolve as we grow, ensuring you’re supported at every stage of your career.

Location & Eligibility

brighthush is a fully remote company. However, due to regulatory requirements, we currently hire full‑time salaried employees who reside in the following U.S. states or Ontario, Canada: AZ, CA, CO, FL, GA, IL, MA, NC, NJ, NV, NY, OR, TN, TX, UT, VA, or Ontario. For hourly roles, eligibility extends to AZ, FL, GA, NV, NY, NC, TN, TX, UT, or VA. If you’re located outside these regions, we encourage you to apply for future opportunities.

Equal Opportunity Employer

brighthush is proud to be an Equal Employment Opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination based on race, religion, color, national origin, sex, pregnancy, reproductive health decisions, sexual orientation, gender identity, gender expression, age, veteran status, disability, genetic information, or any other protected characteristic.

How to Apply

Ready to join a team that’s changing the insurance landscape? Submit your application through our careers portal. We review applications on a rolling basis and will contact candidates who meet our criteria. We appreciate your interest and thank you for considering brighthush as your next career destination.

For any questions or to request accommodations during the application process, please email [email protected].