[Remote] AVP, Casualty Claims Consultant

Note: The job is a remote job and is open to candidates in USA. Brown & Brown is hiring an AVP Casualty Claims Consultant for its National Casualty Claims Practice. The role provides strategic claims consulting, advocacy, program oversight, and risk guidance to large and complex client accounts, while coordinating claims strategy and partnering with brokerage, placement, and service teams.

Responsibilities

• Serve as the dedicated claims consultant for one or more large, strategic accounts, providing hands-on, day-to-day program oversight, proactive file and reserve review, and a single point of accountability for claims activity
• Advocate for clients throughout the claims lifecycle, including claim reporting, dispute resolution, coverage discussions, and negotiation of timely and equitable settlements
• Provide consultative guidance regarding policy provisions, carrier coverage positions, claim handling practices, and claim resolution strategies
• Lead and coordinate claims strategy for complex, high-severity, catastrophic, and multi-jurisdictional claims
• Develop and execute client-specific claims service plans aligned with organizational objectives, risk exposures, and claim management needs
• Collaborate with brokerage, placement, and client service teams to support account strategy, renewals, stewardship meetings, coverage discussions, and client presentations through claims expertise, loss trend analysis, and market intelligence
• Analyze claims data and loss trends to identify opportunities for risk improvement, claims cost reduction, and loss prevention, and develop stewardship, benchmarking, and executive-level reporting for clients
• Provide recommendations regarding coverage concerns, emerging exposures, and claims trends impacting client insurance programs
• Coordinate with carriers, adjusters, legal counsel, engineers, consultants, and other service providers to support favorable client outcomes
• Develop and maintain productive relationships with carrier claims leadership, independent adjusters, vendors, and other key stakeholders
• Support new business pursuits, prospect meetings, requests for proposals (RFPs), and finalist presentations through claims expertise and thought leadership
• Serve as a strategic member of the account team, providing claims expertise, loss insights, and market intelligence that support client retention, growth, and placement objectives
• Mentor and coach junior team members while contributing to claims best practices, service standards, and team knowledge sharing
• Attend required training and continuing education programs, maintain applicable licenses, and comply with company policies and procedures
• Perform other duties as assigned

Skills

• Bachelor's degree in Risk Management, Business, Insurance, Finance, or a related field, and/or 8–10 years of commercial insurance and claims experience
• Ability to obtain and maintain applicable state insurance licenses
• Experience managing complex commercial property, casualty, executive risk, cyber, or specialty claims
• Demonstrated experience serving as a dedicated claims resource for large, strategic, or complex accounts requiring a high level of individualized service and proactive account management
• Strong understanding of commercial insurance policy structures, coverage interpretation, and claims management best practices
• Demonstrated ability to analyze claims data and provide actionable business recommendations
• Strong client relationship management, communication, negotiation, and presentation skills
• Ability to lead client discussions and influence outcomes among multiple stakeholders
• Strong critical thinking, analytical, problem-solving, and organizational skills
• Ability to work independently and effectively within a team-based client service model
• Proficiency in Microsoft Office applications, including Excel, PowerPoint, and Word

Benefits

• Medical/Rx, Dental, Vision, Life Insurance, and Disability Insurance (enrollment waiting periods or eligibility criteria may apply to certain benefits; details and offerings may vary for subsidiary entities or in specific geographic locations).
• ESPP, 401k, Student Loan Assistance, and Tuition Reimbursement (enrollment waiting periods or eligibility criteria may apply to certain benefits; details and offerings may vary for subsidiary entities or in specific geographic locations).
• Free Mental Health & Enhanced Advocacy Services (enrollment waiting periods or eligibility criteria may apply to certain benefits; details and offerings may vary for subsidiary entities or in specific geographic locations).
• Paid Time Off and Holidays (enrollment waiting periods or eligibility criteria may apply to certain benefits; details and offerings may vary for subsidiary entities or in specific geographic locations).
• Preferred Partner Discounts (enrollment waiting periods or eligibility criteria may apply to certain benefits; details and offerings may vary for subsidiary entities or in specific geographic locations).

Company Overview