Remote B2B Customer Service Representative – Order Validation & Client Success Specialist at brighthush

About brighthush

brighthush is a forward‑thinking, technology‑driven leader in the home, security, and commercial building markets. Since its founding in 2012, brighthush has grown to a vibrant community of over 10,000 professionals dedicated to delivering innovative solutions that protect homes, empower businesses, and enhance everyday living. With a global footprint and a culture that values curiosity, collaboration, and continuous improvement, brighthush is poised for the next wave of growth and is looking for talented individuals to join our remote team.

Why Join brighthush?

• Impactful Work – Your role will directly influence the satisfaction of thousands of B2B customers, ensuring their orders are processed accurately and their inquiries are resolved efficiently.
• Remote Flexibility – Work from anywhere in the United States with a fully supported home‑office setup and a flexible schedule that respects your work‑life balance.
• Growth & Development – Access to continuous learning programs, mentorship, and clear career pathways that help you advance from frontline support to senior client‑success leadership.
• Competitive Compensation – A comprehensive package that includes a base salary, performance bonuses, and a robust benefits suite.
• Inclusive Culture – Diverse Employee Resource Groups (ERGs), community outreach initiatives, and a commitment to belonging for every team member.

Key Responsibilities

As a Remote B2B Customer Service Representative at brighthush, you will be the first line of support for our enterprise clients. Your responsibilities will include:

• Order Validation & Management – Accurately validate and process orders that contribute to $1 billion in annual sales revenue, ensuring compliance with service expectations and customer-specific requirements.
• Order Modification & Issue Mitigation – Handle order changes, cancellations, and adjustments while minimizing negative service impact and mitigating potential financial penalties.
• Customer Inquiry Resolution – Respond to a wide range of inquiries via phone, email, and chat, covering order status, inventory, product details, pricing, and sales programs.
• Problem Diagnosis & Resolution – Identify root causes of customer issues, develop actionable solutions, and follow through to resolution while maintaining high service standards.
• Cross‑Functional Collaboration – Work closely with Pricing, Sales Administration, Transportation, Finance, Quality, Marketing, and field Sales teams to resolve complex issues and improve processes.
• Technology Utilization – Leverage tools such as Delivery Ware, Team‑Email, Customer Web‑sites, and Electronic Data Interchange (EDI) to provide timely and accurate information.
• Continuous Improvement – Participate in process improvement initiatives, share best practices, and contribute to the evolution of customer‑service workflows.
• Additional Duties – Perform other related tasks as assigned to support business objectives and enhance customer experience.

Essential Qualifications

• Minimum of 1 year of customer service experience in a service‑oriented industry.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and familiarity with CRM systems.
• Strong analytical skills with the ability to manage high‑volume work accurately and efficiently.
• Excellent interpersonal, written, and oral communication skills, coupled with effective problem‑solving abilities.
• Self‑motivated and capable of working independently while collaborating across teams.
• Associate’s or Bachelor’s degree preferred; advanced certifications in customer service or related fields are a plus.
• Prior experience with SAP or similar ERP systems is highly desirable.

Preferred Skills & Competencies

• Experience in B2B order management and a deep understanding of sales cycles.
• Knowledge of supply‑chain logistics, inventory management, and EDI processes.
• Proficiency in data analysis and reporting tools (e.g., Power BI, Tableau).
• Adaptability to fast‑paced environments and ability to handle multiple priorities simultaneously.
• Commitment to continuous learning and staying current with industry trends.

Career Growth & Learning Opportunities

At brighthush, we believe that your professional growth is a shared journey. As a Customer Service Representative, you will have access to:

• Structured onboarding and mentorship programs that pair you with seasoned leaders.
• Regular training sessions on product knowledge, technology tools, and customer‑experience best practices.
• Career pathways that allow progression into senior client‑success roles, operations management, or product‑management positions.
• Cross‑departmental projects that broaden your skill set and expose you to new facets of the business.
• Annual performance reviews that align your goals with the company’s strategic objectives.

Work Environment & Culture

brighthush fosters a culture of transparency, innovation, and respect. Even though we operate remotely, we maintain strong connections through:

• Weekly virtual team huddles and monthly all‑hands meetings.
• Digital collaboration tools (Slack, Microsoft Teams, Zoom) that keep communication seamless.
• Regular virtual coffee breaks and informal networking events.
• A culture of recognition where achievements are celebrated through shout‑outs, awards, and spot bonuses.
• Inclusive policies that support diverse backgrounds, perspectives, and life stages.

Compensation, Perks & Benefits

• Competitive Base Salary – Market‑aligned pay that reflects your experience and contributions.
• Performance Bonuses – Annual bonus plans tied to company and individual performance, or role‑based sales incentive plans.
• Health & Wellness – Comprehensive medical, dental, and vision plans with flexible coverage options.
• Retirement Savings – A leading 401(k) program with company matching contributions.
• Employee Discounts – Exclusive discounts on brighthush products and partner services.
• Flexible Time Off – Generous paid time off, sick leave, and personal days to support your well‑being.
• Adoption & Family Support – Adoption benefits and family‑friendly policies to help you balance work and life.
• Employee Resource Groups (ERGs) – A vibrant network of ERGs that promote belonging and professional development.
• Remote Work Support – Stipends for home‑office equipment, high‑speed internet, and ergonomic furniture.

How to Apply

Ready to make a difference in a dynamic, growth‑oriented organization? Submit your application through our career portal or click the link below to explore this exciting opportunity.

Apply to this Remote B2B Customer Service Representative role at brighthush

Join brighthush Today

At brighthush, we’re building more than a company – we’re building a community of innovators who are passionate about creating safer, smarter, and more connected spaces. If you thrive in a fast‑paced, customer‑centric environment and want to grow your career while making a tangible impact, we want to hear from you. Apply now and become a key player in delivering exceptional service to our valued B2B partners.