Senior Customer Success Executive – Enterprise & Renewal Specialist – Remote (USA) – brighthush

About brighthush

brighthush is a trailblazer in the public performance licensing arena, empowering venues, broadcasters, and digital platforms to legally showcase movies, television, and other audiovisual content. Since its inception in 1986, brighthush has grown into a trusted partner for over 200 organizations worldwide, delivering innovative licensing solutions that protect creators while enabling audiences to enjoy media in a compliant, hassle‑free manner. With a culture rooted in collaboration, continuous learning, and a passion for customer success, brighthush is poised for the next wave of growth—and we’re looking for a seasoned professional to help us get there.

Why This Role Matters

As a Senior Customer Success Executive, you will be the linchpin between brighthush’s enterprise clients and our internal teams. Your strategic vision, negotiation acumen, and deep understanding of licensing will ensure that our high‑complexity accounts not only stay satisfied but also grow in value. You’ll own the entire customer lifecycle—from onboarding through renewal—while driving expansion revenue, minimizing churn, and shaping the future of our customer success playbooks.

Key Responsibilities

• Portfolio Ownership – Manage a curated portfolio of high‑complexity and enterprise customers, taking full accountability for churn reduction, renewal success, and expansion revenue.
• Strategic Relationship Building – Cultivate authentic, long‑term relationships with senior stakeholders, positioning yourself as a trusted advisor and thought leader.
• Renewal & Expansion Leadership – Lead complex renewal negotiations using a business‑development mindset, turning objections into opportunities and securing multi‑year contracts.
• Compliance & Usage Oversight – Ensure every customer site and location is properly covered, monitor usage declarations against public sources, and provide rigorous compliance assurance.
• Financial Accuracy – Oversee invoice accuracy, payment timelines, and resolve any billing disputes to guarantee on‑time, full payment.
• Licensing Expertise – Master brighthush’s licensing model and right‑sholder mandate, confidently articulating complex concepts to clients and internal stakeholders.
• Cross‑Functional Collaboration – Partner with Legal, Finance, Product, and Marketing to align on contract terms, pricing, and feature requests.
• Team Leadership & Coaching – Mentor junior colleagues, conduct quality reviews, and deputize for the team lead when required.
• Playbook Development – Own and continuously refine customer success playbooks covering objection handling, upsell triggers, and at‑risk account definitions.
• Data‑Driven Insights – Leverage CRM analytics to forecast renewal probabilities, identify upsell opportunities, and report on key performance metrics.

Essential Qualifications

• 5–8 years of progressive experience in customer success, account management, or licensing, with a proven track record of managing renewals and mitigating churn.
• Demonstrated success in business development or strategic account management, building enduring relationships at the senior stakeholder level.
• Expertise in handling commercial objections—particularly cost‑driven pushback—using a calm, consultative approach.
• Exceptional organizational skills, meticulous attention to detail, and the ability to juggle multiple high‑priority accounts simultaneously.
• Proficiency with CRM platforms (e.g., Salesforce, HubSpot) and a knack for maintaining clean, accurate data.
• Strong cross‑functional collaboration skills, comfortable working with Legal, Finance, Product, and Marketing teams.
• Experience in licensing, media, or intellectual property is highly desirable.

Preferred Qualifications

• Background in the entertainment or media industry, with a deep understanding of public performance licensing.
• Experience managing enterprise‑scale contracts and navigating complex regulatory environments.
• Advanced negotiation skills, including experience with multi‑party agreements and large‑volume deals.
• Proven ability to develop and deliver executive‑level business reviews and strategic roadmaps.
• Track record of contributing to process improvement initiatives and playbook development.

Core Skills & Competencies

• Strategic Thinking – Ability to see the big picture while managing day‑to‑day details.
• Communication – Clear, persuasive verbal and written communication tailored to diverse audiences.
• Negotiation – Skilled at turning objections into win‑win outcomes.
• Analytical Mindset – Comfortable interpreting data to inform decisions and forecast outcomes.
• Customer‑Centricity – Passion for delivering exceptional customer experiences and driving satisfaction.
• Adaptability – Thrives in a fast‑paced, evolving environment with shifting priorities.
• Leadership – Inspires and mentors teammates, fostering a culture of continuous improvement.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a Senior Customer Success Executive, you’ll have the chance to:

• Progress into a Director of Customer Success or Vice President of Enterprise Accounts role.
• Lead cross‑functional initiatives that shape product strategy and market positioning.
• Participate in executive‑level strategy sessions, influencing the company’s direction.
• Access to ongoing professional development, including industry certifications, leadership training, and conference attendance.
• Mentor junior team members, building a legacy of high‑performance customer success.

Work Environment & Culture

brighthush is a fully remote, distributed organization that values flexibility, autonomy, and collaboration. Our culture is built on:

• Transparency – Open communication channels and regular all‑hands meetings.
• Inclusive diversity and belonging initiatives that celebrate varied perspectives.
• Commitment to work‑life balance with flexible schedules and generous time‑off policies.
• Regular virtual team‑building events, hackathons, and knowledge‑sharing sessions.
• A focus on continuous improvement—your ideas can directly influence processes and products.

Compensation & Benefits

While specific figures vary based on experience and location, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market standards for senior customer success roles.
• Performance‑based bonuses tied to renewal, expansion, and churn metrics.
• Comprehensive health, dental, and vision insurance for you and your dependents.
• 401(k) retirement plan with company match.
• 15 days of paid vacation, plus additional paid holidays.
• Unlimited paid time off policy to support work‑life balance.
• Professional development stipend and reimbursement for relevant certifications.
• Access to a company‑wide wellness program, including virtual fitness classes and mental health resources.

Ready to Join brighthush?

If you’re a seasoned customer success leader with a passion for licensing, a knack for strategic negotiation, and a desire to make a tangible impact on a growing company, we want to hear from you. Bring your expertise, your curiosity, and your drive to brighthush, and help us continue to empower the world’s most beloved media experiences.

Apply Today and become a pivotal part of brighthush’s journey to redefine public performance licensing for the digital age.