Remote B2B Customer Service Representative – Sales Appointment Setter (Outbound) – USA – Drive Small Business Growth

About brighthush and the Opportunity

At brighthush, we’re redefining the way small businesses connect with the solutions they need to thrive. As a global leader in digital customer experience, we empower brands to deliver seamless, personalized interactions that drive growth and loyalty. Our culture is built on curiosity, collaboration, and a relentless focus on impact. We’re looking for a dynamic, outbound-focused Sales Appointment Setter to join our remote team in the United States and help us expand our reach to small business customers across the country.

Why This Role Matters

Every conversation you have is a chance to uncover a new opportunity, build trust, and set the stage for a lasting partnership. As a Sales Appointment Setter, you’ll be the first point of contact for prospects, guiding them through a discovery process that uncovers their pain points and aligns them with the right solutions. Your ability to listen, ask insightful questions, and schedule high‑quality appointments will directly influence our sales pipeline and revenue growth.

Key Responsibilities

• Prospect Outreach: Initiate outbound calls and emails to small business prospects, leveraging a structured discovery script to uncover needs and qualify opportunities.
• Discovery & Qualification: Ask targeted questions to understand business workflows, priorities, and challenges, ensuring each prospect is a good fit for our solutions.
• Appointment Scheduling: Secure confirmed meetings between prospects and senior sales consultants, ensuring a smooth handoff and high conversion rates.
• Documentation & Follow‑Up: Record detailed notes in our CRM, capturing key insights and next steps to support effective follow‑up and consultative conversations.
• Pipeline Management: Maintain accurate pipeline data, adhere to call volume and quality metrics, and meet or exceed weekly and monthly targets.
• New Customer Acquisition: Contribute to the growth of our customer base by identifying and nurturing new prospects, and supporting cross‑sell and upsell opportunities.
• Collaboration: Work closely with sales, marketing, and customer success teams to refine messaging, share feedback, and improve the overall customer journey.

Essential Qualifications

• High school diploma or equivalent; post‑secondary education (associate’s or bachelor’s) is a plus.
• Minimum of 1 year of post‑secondary education or 1 year of sales experience.
• At least 2 years of contact center experience, handling both inbound and outbound interactions.
• Proven ability to recommend solutions, solve problems, and appropriately elevate issues.
• Excellent written and verbal communication skills, with proficiency in navigating multiple computer systems.
• Experience in sales, appointment‑setting, lead generation, or quota‑based environments.

Preferred Qualifications

• Experience working in a remote or virtual contact center environment.
• Familiarity with CRM platforms such as Salesforce, HubSpot, or similar tools.
• Knowledge of small business pain points in industries such as retail, hospitality, or professional services.
• Demonstrated success in meeting or exceeding performance metrics in a fast‑paced setting.
• Strong analytical skills and the ability to interpret data to refine outreach strategies.

Skills & Competencies

• Active Listening – Ability to capture nuances and respond with tailored solutions.
• Strategic Questioning – Crafting discovery questions that uncover hidden needs.
• Time Management – Prioritizing leads and managing a high volume of calls efficiently.
• Resilience – Maintaining enthusiasm and professionalism in a high‑volume environment.
• Team Collaboration – Sharing insights and best practices with peers and managers.
• Tech Savvy – Comfortable using multiple digital tools, from CRMs to communication platforms.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Sales Appointment Setter, you’ll have the chance to:

• Progress into a Sales Representative role, taking ownership of the entire sales cycle.
• Transition into a Customer Success or Account Management position, focusing on long‑term client relationships.
• Participate in leadership development programs designed to build strategic thinking and management skills.
• Access to continuous learning resources, including online courses, industry certifications, and mentorship from senior leaders.
• Engage in cross‑functional projects that broaden your understanding of product, marketing, and technology.

Work Environment & Culture at brighthush

Our remote-first culture means you can work from anywhere in the United States while staying connected to a vibrant, global community. We celebrate diversity, equity, and inclusion, and we’re committed to creating an environment where every voice is heard. Key cultural pillars include:

• Community & Giving Back: We encourage volunteerism and support local initiatives through our corporate social responsibility programs.
• Curiosity & Lifelong Learning: Employees are empowered to pursue new knowledge, experiment, and innovate.
• Collaboration & Transparency: Open communication channels and regular town‑hall meetings keep everyone aligned.
• Work‑Life Balance: Flexible schedules, generous paid time off, and wellness programs help you thrive both personally and professionally.

Compensation & Benefits

While specific salary ranges vary by experience and location, we offer a competitive base pay coupled with performance‑based bonuses that reward your impact. In addition to monetary compensation, you’ll enjoy:

• Generous employee referral bonuses for bringing top talent into the team.
• Health, dental, and vision insurance plans with employer contributions.
• Wellness initiatives, including virtual fitness classes and mental health resources.
• Paid time off (PTO) and holiday pay to support your personal commitments.
• Tuition reimbursement for approved courses and certifications that enhance your career.
• Access to a comprehensive learning platform with courses on sales, technology, and soft skills.
• Remote work stipend to help set up a productive home office.

How to Apply

Ready to take the next step in your career and help small businesses unlock their potential? Submit your application through our careers portal or click the link below to start the process. We’re excited to learn how your skills and passion align with brighthush’s mission to deliver exceptional customer experiences.