[Remote] B2B Customer Service Representative – Sales Appointments - Outbound - Remote USA

Note: The job is a remote job and is open to candidates in USA. TTEC is hiring a remote Sales Appointment Setter to connect with small business customers and prospects, understand their needs, identify sales opportunities, and schedule appointments with sales consultants. The role also involves documenting conversations and supporting customer follow-up and new customer acquisition.

Responsibilities

• Connect with customers and prospects to identify needs and sales opportunities
• Ask discovery questions to understand business workflows and customer priorities
• Schedule appointments with sales consultants when a solution may support the customer
• Capture clear notes to support effective follow-up and consultative conversations
• Follow pipeline, adherence, and customer follow-up expectations
• Support new customer acquisition and expanded customer relationships

Skills

• High school diploma or equivalent
• 1+ year of post-secondary education or 1+ year of sales experience
• 2+ years of contact center experience supporting inbound and outbound interactions
• Comfort making recommendations, solving problems, and escalating when appropriate
• Strong written and verbal communication skills with the ability to navigate multiple computer systems
• Sales, appointment-setting, lead generation, or quota-based experience

Benefits

• Performance-based bonus opportunities
• Eligible for generous employee referral bonus opportunities
• Remote work
• A team environment supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• Paid time off
• Wellness and healthcare benefits
• Tuition reimbursement

Company Overview

Company H1B Sponsorship