[Remote] Bilingual Account Manager, Field Based - Cantonese

Note: The job is a remote job and is open to candidates in USA. UnitedHealthcare is hiring a field-based Essential Plan Account Manager to grow membership in the New York market through sales, outreach, and enrollment. The role builds relationships with community and business partners, presents health plan information, enrolls eligible members, and manages sales pipelines and territory activity.

Responsibilities

• Enroll eligible members in UHC Essential Plan
• Build and foster relationships with key accounts (provider offices, pharmacies, CBOs, housing, etc.)
• The EP Account Manager presents health plan information to providers, business advocacies, potential eligible and responsible for closing sales
• Serve as point of contact for members to provide excellent service and enrollment experience
• Lead pipeline management
• Responsible for meeting or exceeding sales and enrollment expectations within assigned territory
• Conduct product information presentations in multiple settings, including in-home consultations
• Function independently and responsibly with minimal need for supervision
• Track and measure various sales event effectiveness and activities, events, leads & lead progress, sales, appointments, contacts, and relationship progress daily through internal systems
• Provide input, support and feedback on promotional opportunities, benefits, and other issues
• Stay informed on UHC operations, provider network, premiums, member services, claims, explanation of benefits, processes and other services and issues to provide community partners, prospects, and members with accurate information, and provide feedback as appropriate
• Ability to manage multiple priorities including visiting provider offices on a regular basis and following up on leads in a timely fashion
• Ability to track a schedule to keep appointments on time and information pertaining to those appointments in timely manner
• Input consumer demographics and interactions into company systems as appropriate
• Performs other duties as required

Skills

• 1+ years of business-to-business (B2B), Business to consumer (B2C) Direct marketing, outside sales or community outreach experience
• Intermediate level of proficiency in MS Office (Outlook, Word, Excel, Power Point)
• Bilingual English and Cantonese
• Execute excellent communication, interpersonal, time management and organizational skills
• Excellent relationship building skills
• Ability to be compassionate while selling
• Function independently and responsibly with minimal need for supervision
• Ability to manage multiple priorities as it relates to meeting enrollment goals
• Ability to communicate complex healthcare information to potential clients
• Experience working with communities of all different ethnicities, cultural backgrounds, diverse populations and/or underserved communities
• Previous outside sales and territory management experience
• Established professional relationships with non-profits, community sources CBO's, religious/faith-based organizations FBO's in designated sales territory
• Demonstrated knowledge of Essential Plan Market Place marketing rules and regulations

Benefits

• Bonus
• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution

Company Overview