Remote Bilingual Customer Service Agent – English & Spanish – 2nd Shift – Full Time – Work From Home – Join a Leading Remote Contact Center

Welcome to brighthush: Pioneering Remote Customer Care for a Digital World

brighthush has been at the forefront of customer experience since 1994, evolving from a modest answering service into a global leader in 24/7/365 contact center solutions. With a presence across the United States and Canada, we empower businesses to deliver seamless, empathetic support to their customers, no matter the time of day. Our success is built on a foundation of integrity, teamwork, and a relentless commitment to making a real difference for the people we serve.

As we expand our footprint and embrace new technologies, we’re looking for passionate, bilingual professionals to join our remote answering service team. If you thrive in a fast‑paced environment, love helping people, and want to be part of a supportive, forward‑thinking organization, brighthush is the place for you.

Why Choose brighthush?

• Stable, full‑time employment – No gig work, no cold calling, just meaningful customer support.
• Competitive compensation – Earn up to $17 per hour, with a base pay of $15 and an attendance bonus after 90 days.
• Flexible 2nd Shift schedule – 40 hours per week with a mix of weekdays, weekends, and holiday coverage.
• Work‑from‑home convenience – All the tools you need are provided, and you can work from the comfort of your own home.
• Comprehensive benefits – Medical, dental, vision, telemedicine, 401(k), flexible spending accounts, paid time off, and more.
• Career growth opportunities – From entry‑level roles to supervisory and training positions, we invest in your professional development.
• Inclusive, supportive culture – A diverse team that values collaboration, continuous learning, and work‑life balance.

Key Responsibilities

As a Remote Bilingual Customer Service Agent at brighthush, you will be the voice that represents our clients and the first point of contact for their customers. Your day‑to‑day tasks will include:

• Answering inbound calls in both English and Spanish for a variety of businesses.
• Taking accurate, detailed messages and ensuring they are relayed promptly.
• Providing empathetic, professional assistance to callers, resolving simple inquiries and escalating complex issues as needed.
• Entering call data into our proprietary systems while maintaining a conversational flow.
• Collaborating with teammates and supervisors to improve service quality and share best practices.
• Maintaining a positive, courteous tone that reflects brighthush’s brand values.
• Adhering to all compliance and quality assurance standards.

Essential Qualifications

To excel in this role, you should bring:

• Fluency in both spoken and written English and Spanish.
• Strong customer service experience, preferably in a call center or answering service environment.
• Excellent communication skills, with a friendly, polished phone presence.
• Reliability and punctuality – a track record of consistent attendance.
• Proficiency in typing and spelling, with the ability to multitask while on calls.
• Comfortable with remote work, including a dedicated, quiet workspace and a high‑speed wired internet connection.
• Flexibility to work the required 2nd shift schedule, including weekends and holidays.
• Successful completion of a pre‑employment drug screen and background check.

Preferred Qualifications

While not mandatory, the following will give you an edge:

• Previous experience in a call center, customer support, or answering service role.
• Knowledge of CRM or call‑routing software.
• Experience handling bilingual calls in a professional setting.

Skills & Competencies for Success

• Active Listening – Understand caller needs quickly and accurately.
• Problem‑Solving – Resolve issues efficiently while maintaining a calm demeanor.
• Time Management – Balance multiple tasks and calls without sacrificing quality.
• Team Collaboration – Share insights and support teammates to elevate overall performance.
• Adaptability – Thrive in a dynamic environment with evolving processes and technologies.
• Attention to Detail – Capture accurate information and follow protocols meticulously.

Work Environment & Culture at brighthush

At brighthush, we believe that a supportive, inclusive environment fuels innovation and customer satisfaction. Our remote team enjoys:

• Regular virtual team huddles and social events to foster camaraderie.
• Access to a dedicated help desk for technical support and equipment troubleshooting.
• Clear career pathways, with mentorship programs and internal job postings.
• A culture that celebrates diversity, equity, and inclusion.
• Opportunities to contribute ideas that shape our services and processes.

Compensation & Benefits Overview

We reward dedication and performance. Your compensation package includes:

• Base Pay – $15 per hour, with the potential to earn up to $17 per hour.
• Attendance Bonus – $2 per hour after 90 days of consistent attendance.
• Weekly Direct Deposit – Receive your earnings every week.
• Health & Wellness – Comprehensive medical, dental, and vision plans, plus telemedicine services.
• Financial Security – 401(k) with company match, flexible spending accounts, and other financial tools.
• Paid Time Off – Vacation, sick leave, and holidays to recharge.
• Equipment & Connectivity – Company‑provided headset, monitor, and a wired internet stipend.
• Professional Development – Training modules, certifications, and tuition assistance for career growth.

Career Growth & Learning Opportunities

At brighthush, your career is a journey. We offer:

• Clear advancement tracks from Agent to Team Lead, Supervisor, and Manager.
• Cross‑training in different service lines and industries.
• Leadership development programs to build managerial skills.
• Access to industry conferences, webinars, and workshops.
• Mentorship from seasoned professionals who guide your growth.

How to Apply

If you’re a dependable, bilingual professional who loves helping people and thrives in a remote setting, we want to hear from you. Click the link below to submit your application and join the brighthush family.

Apply to this position

Join brighthush – Make a Real Difference, One Call at a Time

Every call you handle is an opportunity to create a positive experience for a customer and to support the business that relies on our services. At brighthush, you’ll find a place where your voice matters, your growth is supported, and your contributions are recognized. If you’re ready to bring your bilingual skills, professionalism, and passion for customer service to a dynamic, remote team, apply today and start your journey with brighthush.