[Remote] Bilingual Customer Service Representative - Remote (California Residents Only)

Note: The job is a remote job and is open to candidates in USA. Amerit Consulting is recruiting for an unnamed client that provides process services to government health and human services agencies. The Bilingual Customer Service Representative supports families seeking health care coverage by answering questions, assisting with health plan enrollment, and providing information about enrollment status, medical exemptions, and waivers.

Responsibilities

• Responds to inbound 800-line calls and completes outbound support calls, provides response to questions, and in specific instances, refers callers to the appropriate supervisor, county or state agency representatives for service and/or when problems or concerns occur
• Assists beneficiaries by completing enrollment transaction requests, as applicable
• Maintains knowledge of contract compliance provisions of the project and meets those provisions that are applicable to this job position
• Follows policies and procedures applicable to the position
• Maintains updated knowledge of managed care plans that are available to beneficiaries in their service area
• Assists beneficiaries in enrolling/disenrolling in managed care plans
• Assists beneficiaries with medical exemptions and waiver inquiries
• Provides beneficiaries with status of enrollment/disenrollment, medical exemptions, and waivers
• Meets Production and Quality Assurance goals as defined for this position
• Meets all standards established for this position as outlined in the attached performance criteria

Skills

• Candidate must be authorized to work in USA without requiring sponsorship
• High School diploma, GED, or equivalent certification
• 1 year of experience in the customer service field or related area, managing high call volume
• Basic computer knowledge – MS Office, Data Entry
• Excellent organizational, interpersonal, written, and verbal communication skills
• Ability to perform comfortably in a fast-paced, deadline-oriented work environment
• Ability to successfully execute many complex tasks simultaneously
• Ability to work as a team member, as well as independently
• Computer literacy with the ability to quickly learn new software programs
• Experience in a health or human services field dealing with the public in a call center environment
• Bilingual fluency in English and one of these commonly spoken languages: Armenian, Cambodian, Cantonese, Farsi, Japanese, Korean, Mandarin, Spanish, Thai, Laotian, Ukrainian, Vietnamese

Benefits

• 100% remote work; applicants also have the option to work in the office.
• Equipment will be provided.

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