Remote Position
[Remote] Bilingual Customer Support Specialist (Spanish English)
🌍 Remote · United States
💼 Full-time
Note: The job is a remote job and is open to candidates in USA. AdNet/AccountNet Inc. is hiring a Bilingual Customer Support Specialist to assist customers in English and Spanish. The role handles complex and potential fraud-related concerns, provides accurate guidance, and collaborates with support teams to resolve issues.
Responsibilities
- Handle inbound customer calls in both English and Spanish
- Assist customers with complex situations, including potential fraud-related concerns
- Provide accurate information and unbiased guidance while following established procedures
- Utilize multiple software systems and resources simultaneously during customer interactions
- Demonstrate critical thinking and problem-solving skills to address customer needs
- Collaborate with Tier 2 and Tier 3 support teams to resolve issues efficiently
- Manage challenging customer interactions professionally and empathetically
- Communicate effectively with team members, supervisors, and leadership in a virtual environment
- Complete additional duties and responsibilities as assigned
Skills
- High School Diploma or GED required
- Fluent in both Spanish and English, including verbal and written communication
- Minimum of 1 year of customer service or customer support experience
- Ability to work from home with a dedicated, distraction-free workspace
- Strong computer skills and the ability to navigate multiple systems while assisting customers
- Flexibility to work the required schedule of Monday through Friday, 10:00 AM to 6:00 PM EST
- Strong customer service and active listening skills
- Professionalism, patience, empathy, adaptability, and teamwork
- Ability to remain calm under pressure and navigate emotionally sensitive conversations
- Strong organizational and multitasking abilities
- Some college coursework or degree
- Experience handling escalated or complex customer situations preferred
- Excellent communication skills in English and Spanish
Benefits
- Remote work; candidates must reside within the contiguous United States.
- Monday through Friday schedule; no weekends required.
Company Overview