[Remote] Billing & Collections Consultant (Remote102026)

Note: The job is a remote job and is open to candidates in USA. RealManage provides community association management services. The Billing and Collections Consultant supports day-to-day billing, assessment, and collections for assigned community associations, ensuring accurate homeowner accounts and compliant collection processes.

Responsibilities

• Verify and validate recurring assessment billings, special assessments, and late fee charges
• Ensure that billing configurations are consistent with governing documents, approved fee schedules, and state statute requirements
• Reconcile homeowner account balances and resolve discrepancies promptly
• Monitor homeowner accounts for delinquency and maintain collection steps in accordance with company policy and delegated authority
• Prepare and issue delinquency notices, payment plans, and demand letters as appropriate
• Support the timely referral of delinquent accounts to third-party collection agencies or attorneys per company policy
• Track collection activity, update records, and report status changes to the Billing and Collections Manager
• Communicate professionally with homeowners regarding payment options, account balances, and collection procedures
• Follow established collection configuration and escalation procedures to ensure compliance with state statutes, and association governing documents
• Maintain confidentiality and adhere to company standards for data integrity and homeowner communication
• Identify potential policy or procedural inconsistencies and elevate them to management for review
• Serve as a resource to community management and accounting teams for billing and collections inquiries
• Assist in implementing policy updates, delegated authority changes, and system improvements as directed
• Participate in training sessions and team meetings to ensure consistent application of best practices
• Assist the Billing and Collections Manager in tracking and reporting key metrics such as referral rates, recovery percentages, and delinquency ratios
• Provide regular account status updates and escalation recommendations

Skills

• 2–4 years of experience in billing, accounts receivable, or collections required
• Strong attention to detail and accuracy in data entry and financial recordkeeping
• Excellent written and verbal communication skills with a customer service mindset
• Ability to manage multiple tasks and deadlines in a fast-paced environment
• Familiarity with FDCPA and state HOA/condo collection statutes
• Proficiency in Microsoft Office Suite and association management software
• Associate or Bachelor's degree in Accounting, Finance, or related field preferred
• Experience in community association management, property management, or HOA accounting systems preferred

Benefits

• Fully remote.
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life and Disability Insurance
• HSA (Required High Deductible Medical Plan to be eligible)
• FSA
• Education Reimbursement
• 401K matching
• Employee Assistance Program (EAP)
• 11 paid Holidays

Company Overview