[Remote] Business Operations Analyst

Note: The job is a remote job and is open to candidates in USA. Salesforce is hiring a Business Operations Analyst to support internal and external stakeholders through cross-functional business operations. The role manages partner operations and inquiries, ensures compliance and data integrity, resolves operational issues, and improves processes, systems, and performance.

Responsibilities

• Direct end-to-end partner operations: onboarding, deal registration, referrals, quoting, and reseller support
• Manage partner account setups and cross-system data integrity
• Act as the primary contact for partner inquiries and operational escalations
• Resolve or redirect internal operational issues
• Enforce compliance with partner program policies and guidelines
• Mitigate operational risks and implement scalable process improvements
• Produce SOPs, training materials, and technical documentation
• Drive automation and system enhancements for efficiency
• Monitor SLAs, KPIs, and overall performance metrics

Skills

• The ideal candidate will be a proactive, result-oriented team player who thrives in high-energy settings and demonstrates a steadfast commitment to professional excellence
• The right candidate will be a self-starter, action-oriented and comfortable navigating infrastructural challenges and competing priorities
• You are a highly motivated team player with expertise working in a fast paced environment and you have a proven track record on delivering results and getting things done
• The successful candidate will possess the ability to work in a fast paced environment, have cross-functional relationships management skills, communication skills and strong work ethic with a can-do attitude
• Process-oriented and operationally disciplined
• Strong sense of ownership and accountability
• Solutions-oriented mindset with a proactive approach
• Ability to navigate ambiguity and drive structure
• Collaborative and adaptable team player
• Data-driven decision making and analytical thinking
• Bachelor's degree or equivalent combination of education and experience
• 5+ years Channel or Sales Operations support experience
• Experience in a fast-paced environment with excellent interpersonal, problem solving and time management skills
• Extreme attention to detail with a strategic eye
• Analytical thinking and driving operational excellence and improvement
• Demonstrated participation in process improvement initiatives and/or project management experience
• [Salesforce.com](http://Salesforce.com) product certifications are a plus (Administrator, Advanced Administrator)
• Experience with Partner Program Operations and Support
• Fluency in English and one or more other languages including Spanish is a plus

Benefits

• Remote home-based
• Time off programs
• Medical, dental, vision, and mental health support
• Paid parental leave
• Life and disability insurance
• 401(k)
• Employee stock purchasing program

Company Overview

Company H1B Sponsorship