[Remote] Business System Analyst

Note: The job is a remote job and is open to candidates in USA. Tailored Management is recruiting for an unnamed client seeking a Business Systems Analyst III. The role analyzes business and technical requirements, improves or automates systems and workflows, and supports enterprise marketing platform operations, including issue triage and vendor escalations.

Responsibilities

• Gather requirements from business units and translate those to programmers and developers
• Confer with clients regarding the nature of the information processing or computation needs
• Prepare cost-benefit and return-on-investment analyses to aid in decisions on system implementation
• Interview or survey workers, observe job performance or perform the job to determine what information is processed and how it is processed
• Coordinate and link the computer systems within an organization to increase compatibility and so information can be shared
• Consult with management to ensure agreement on system principles
• Expand or modify system to serve new purposes or improve workflow

Skills

• Verbal and written communication skills, problem solving skills, attention to detail and interpersonal skills
• Ability to work independently and manage one's time
• Basic mentoring skills necessary to provide support and constructive performance feedback
• Knowledge of design techniques and principles involved in production of drawings and models
• Knowledge of computer software, such as Visual Basic, Java, SQL, etc
• Bachelor's degree in a technical field such as computer science, computer engineering or related field required
• Issue triage and incident/escalation management for enterprise marketing platforms , hands-on operation of Salesforce Marketing Cloud or a comparable platform
• Coordinating third-party vendor support and escalation paths, clear written communication and status reporting to technical and non-technical stakeholders
• Ability to work established runbooks and dashboards independently with limited onboarding
• MBA or other related advanced degree preferred
• Proven ability to communicate issue status and business impact to non-technical stakeholders
• Comfortable reading dashboards and reporting platform health and audience-reach metrics; able to spot anomalies against baselines
• Hands-on experience with an enterprise marketing automation platform (Salesforce Marketing Cloud strongly preferred; Salesforce CRM, Marketo, HubSpot, or Adobe Marketing Cloud acceptable), including working with vendor support teams

Benefits

• Fully Remote - US Only (West coast preferred)
• Medical Coverage – HDHP, PPO, and Surest plan options
• Minimum Essential Coverage (MEC)
• Dental Insurance
• Vision Insurance
• Short-Term Disability (STD)
• Long-Term Disability (LTD)
• Life & AD&D Insurance
• Critical Illness Insurance
• Accident Insurance
• Employee Assistance Program (EAP)

Company Overview

Company H1B Sponsorship