Remote Cardiac Rehabilitation Training Specialist – Clinical Systems Installation, User Training, and Technical Support

About brighthush

brighthush is a forward‑thinking healthcare technology partner dedicated to improving patient outcomes through innovative cardiac rehabilitation solutions. With a focus on precision, reliability, and user empowerment, we design, install, and support state‑of‑the‑art cardiac monitoring and rehabilitation systems that help hospitals and outpatient centers deliver personalized, evidence‑based care. Our mission is to bridge the gap between cutting‑edge technology and everyday clinical practice, ensuring that every clinician, therapist, and patient can harness the full potential of our products.

As a remote‑first organization, brighthush empowers its team members to work from anywhere while maintaining a collaborative, high‑energy culture. We value curiosity, resilience, and a passion for continuous learning. If you thrive in a fast‑paced environment where your expertise directly impacts patient health, brighthush offers the platform, resources, and support to help you grow.

Position Overview

We are seeking a highly motivated Remote Cardiac Rehabilitation Training Specialist to join our expanding field services team. In this role, you will be the primary technical and clinical liaison between brighthush and our healthcare partners. Your responsibilities will span on‑site installations, comprehensive user training, proactive troubleshooting, and ongoing support—both remote and on‑site—ensuring that each system operates at peak performance and aligns with clinical workflows.

As a key member of the field services squad, you will collaborate closely with Sales, Engineering, Quality, and Regulatory teams to refine product design, enhance training materials, and drive continuous improvement. Your expertise will directly influence patient care quality, system adoption rates, and customer satisfaction.

Key Responsibilities

• Lead end‑to‑end installations of cardiac monitoring and rehabilitation systems in hospitals, cardiac rehab centers, and outpatient clinics.
• Pre‑stage, configure, and validate equipment before deployment, ensuring compliance with local regulations and internal quality standards.
• Design and deliver structured training programs for clinical staff, technical personnel, and administrative users, tailoring content to varying skill levels.
• Collaborate with hospital IT departments to coordinate network connectivity, data integration, and cybersecurity protocols.
• Provide remote and on‑site technical support, troubleshooting equipment and software issues with urgency and professionalism.
• Perform basic system repairs, calibrations, and preventive maintenance, while educating customers on proper use and upkeep.
• Document installation status, updates, and resolutions in real‑time, maintaining clear communication with customers and internal stakeholders.
• Participate in pre‑sales calls and product demonstrations, offering technical and clinical insights to prospective clients.
• Identify opportunities to improve product design, installation standards, training materials, and clinical workflows; relay field feedback to product and engineering teams.
• Support complex upgrades, software updates, and customizations, ensuring seamless integration with existing clinical systems.
• Maintain compliance with FDA regulatory requirements, documenting and escalating customer complaints as needed.
• Contribute to the development of training programs and product improvement initiatives, sharing best practices across the organization.
• When not traveling, manage remote support tickets, perform virtual troubleshooting, and coordinate with on‑site teams to resolve issues efficiently.

Essential Qualifications

• Bachelor’s degree in Biomedical Engineering, Exercise Physiology, Kinesiology, Physiology, or a related clinical or technical discipline.
• Minimum of 2+ years of experience in field technical support, clinical applications, customer training, or sales within a healthcare setting.
• At least 1+ year of hands‑on experience in cardiac rehabilitation, cardiac monitoring, or cardiac rhythm management.
• Demonstrated ability to provide clinical, technical, or customer‑facing support in a fast‑paced environment.
• Strong communication skills—both written and verbal—across diverse audiences, including clinicians, IT staff, and executive leadership.
• Proficiency with Windows and macOS operating systems, network configuration, and basic scripting (PowerShell, Bash).
• Experience with medical device installation, calibration, and troubleshooting, preferably in a hospital or outpatient setting.
• Knowledge of FDA regulations, ISO 13485, and other relevant compliance frameworks.

Preferred Qualifications

• Advanced degree (M.S., Ph.D.) in a health sciences or engineering field.
• Experience with remote training platforms (e.g., WebEx, Teams) and e‑learning content development.
• Prior involvement in product development cycles, providing user feedback and contributing to design iterations.
• Fluency in multiple languages, enhancing support for diverse clinical teams.
• Certification in Clinical Informatics or a related specialty.

Core Skills & Competencies

• Technical Proficiency: Deep understanding of cardiac monitoring hardware, software, and data analytics.
• Clinical Insight: Ability to translate clinical workflows into system configurations and training modules.
• Problem‑Solving: Rapid diagnosis and resolution of complex technical issues under pressure.
• Customer‑Centric Mindset: Commitment to delivering exceptional service and fostering long‑term relationships.
• Project Management: Coordinating multi‑disciplinary teams, timelines, and deliverables across remote and on‑site environments.
• Adaptability: Thriving in dynamic settings, adjusting training and support strategies to meet evolving client needs.
• Collaboration: Working seamlessly with Sales, Engineering, Quality, and Regulatory teams to align product and service goals.

Career Growth & Learning Opportunities

At brighthush, your professional development is a top priority. As a Remote Cardiac Rehabilitation Training Specialist, you will:

• Gain exposure to the full product lifecycle—from installation to post‑deployment support—deepening your technical expertise.
• Participate in cross‑functional projects that influence product roadmap and market strategy.
• Access continuous learning resources, including certifications in medical device compliance, clinical informatics, and advanced training methodologies.
• Progress into senior field services roles, such as Field Services Manager, Technical Program Lead, or Clinical Solutions Architect.
• Leverage our mentorship program to connect with seasoned professionals across engineering, sales, and regulatory domains.

Work Environment & Company Culture

brighthush champions a culture of innovation, inclusivity, and work‑life balance. Key highlights include:

• Fully remote work model with flexible scheduling, allowing you to balance professional responsibilities with personal commitments.
• Regular virtual team gatherings, knowledge‑sharing sessions, and quarterly all‑hands meetings to keep everyone aligned.
• A collaborative environment where ideas are valued, and feedback loops are short and actionable.
• Commitment to diversity and inclusion, fostering a workplace where every voice is heard.
• Access to cutting‑edge tools and technologies that empower you to deliver top‑quality service.

Compensation, Perks, and Benefits

While specific figures may vary based on experience and location, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with industry standards for remote technical specialists.
• Performance‑based bonuses tied to customer satisfaction metrics, installation success rates, and product improvement contributions.
• Comprehensive health, dental, and vision insurance plans.
• 401(k) retirement plan with company match.
• Generous paid time off, including vacation, sick leave, and personal days.
• Professional development stipend for certifications, conferences, and training courses.
• Home‑office stipend to ensure you have the right equipment and environment for remote work.
• Employee wellness program, including virtual fitness classes and mental health resources.

Why Join brighthush?

At brighthush, you will be part of a mission‑driven team that transforms cardiac care worldwide. Your expertise will directly influence how patients recover, how clinicians deliver care, and how healthcare organizations optimize their resources. You will work alongside passionate professionals who are committed to innovation, quality, and patient safety.

We value autonomy, creativity, and a relentless pursuit of excellence. If you are ready to take on a challenging, rewarding role that blends technical mastery with clinical impact, we encourage you to apply today and help us shape the future of cardiac rehabilitation.

Ready to make a difference? Click the link below to submit your application and join brighthush’s dedicated team of healthcare technology innovators.