Remote Customer Success & Retention Sales Specialist – Uncapped Incentives, Hourly Pay, Afternoon Shift – Join brighthush

About brighthush

brighthush is a forward‑thinking technology partner that empowers businesses worldwide to deliver seamless, data‑driven customer experiences. With a focus on cloud‑native solutions, AI‑enhanced engagement, and scalable growth strategies, brighthush has become a trusted name for companies looking to transform their customer relationships into lasting loyalty. Our mission is simple: help brands connect, convert, and retain customers with confidence and creativity.

Founded in 2002, brighthush has grown from a boutique consultancy into a global powerhouse with a diverse team of over 10,000 professionals. We operate in more than 30 countries, serving Fortune 500 enterprises, fast‑growth startups, and everything in between. Our culture is built on collaboration, continuous learning, and a relentless commitment to customer success. Whether you’re a seasoned sales veteran or a fresh talent eager to make an impact, brighthush offers the tools, training, and support you need to thrive.

Why Join brighthush?

• Uncapped Earnings Potential: Earn competitive hourly rates plus unlimited sales incentives that reward your hard work and creativity.
• Remote Flexibility: Work from anywhere in the United States and enjoy a flexible schedule that fits your lifestyle.
• Career Growth: Accelerate your career with structured learning paths, mentorship programs, and clear advancement opportunities.
• Innovative Culture: Collaborate with cross‑functional teams that value diversity, inclusion, and a growth mindset.
• Comprehensive Benefits: Enjoy health, dental, vision, and wellness benefits, along with generous paid time off and a 401(k) plan.

Position Overview

As a Remote Customer Success & Retention Sales Specialist at brighthush, you will be the frontline advocate for our clients, ensuring they receive exceptional service while driving revenue growth through upsells and cross‑sell opportunities. You’ll handle account changes, billing inquiries, and service requests with precision, all while maintaining a positive, solution‑oriented attitude. This role is ideal for energetic, self‑motivated professionals who thrive in a fast‑paced, team‑oriented environment.

Key Responsibilities

• Customer Engagement: Build strong relationships with new and existing customers, understanding their needs and aligning brighthush solutions to meet those needs.
• Solution Selling: Confidently promote and sell brighthush products and services, tailoring recommendations to each customer’s unique context.
• Account Management: Process service and account changes accurately, ensuring a smooth transition for the customer.
• Order Processing & Negotiation: Complete sales and service orders, negotiate terms when necessary, and close deals that benefit both the customer and brighthush.
• Billing & Invoicing: Resolve billing inquiries, process adjustments, and ensure all financial transactions are accurate and timely.
• Customer Experience: Deliver an outstanding experience at every touchpoint, turning challenges into opportunities for delight.
• Data Management: Maintain up‑to‑date customer records in our CRM, ensuring data integrity and accessibility for the broader team.
• Collaboration: Work closely with Sales, Support, and Product teams to provide feedback and improve the overall customer journey.
• Continuous Improvement: Participate in training sessions, share best practices, and contribute to process enhancements.

Essential Qualifications

• High school diploma or equivalent (required).
• Minimum of 18 years of age.
• Strong communication and active listening skills.
• Confidence in sales and service scenarios.
• Ability to work independently and make sound decisions.
• High energy, professional demeanor, and a positive attitude.
• Reliable attendance record.
• Proficiency in basic math and data entry.
• Comfortable working in a fast‑paced, team‑oriented environment.

Preferred Qualifications

• Prior experience in customer service, sales, or account management.
• Experience with CRM platforms (e.g., Salesforce, HubSpot).
• Knowledge of cloud‑based customer engagement tools.
• Experience handling billing and invoicing processes.
• Previous remote work experience.
• Fluency in additional languages (Spanish, French, etc.) is a plus.

Core Skills & Competencies

• Customer‑Centric Mindset: Always put the customer first and seek to exceed expectations.
• Problem‑Solving: Quickly diagnose issues and propose effective solutions.
• Adaptability: Thrive in a dynamic environment where priorities shift rapidly.
• Time Management: Prioritize tasks and meet deadlines in a remote setting.
• Team Collaboration: Communicate effectively with cross‑functional teams.
• Tech Savvy: Comfortable using digital tools, data dashboards, and virtual communication platforms.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a Customer Success & Retention Sales Specialist, you’ll have access to:

• Structured onboarding program that covers product knowledge, sales techniques, and customer success best practices.
• Monthly skill‑building workshops on topics such as advanced selling, negotiation, and data analytics.
• Mentorship from senior sales leaders who will guide you through career milestones.
• Clear promotion paths to roles such as Senior Account Manager, Sales Manager, or Customer Success Lead.
• Opportunities to cross‑train in product development, marketing, or technical support.

Work Environment & Culture at brighthush

Our remote-first culture means you can work from anywhere in the U.S., but you’ll still feel part of a vibrant, collaborative community. We host quarterly virtual town halls, monthly hackathons, and annual retreats that bring our global team together. Diversity, equity, and inclusion are not just buzzwords at brighthush—they’re embedded in our hiring practices, team dynamics, and product vision.

Compensation, Perks, and Benefits

• Hourly Rate: Competitive base pay that reflects your experience and performance.
• Uncapped Incentives: Unlimited earning potential through commissions and bonuses tied to sales and customer satisfaction metrics.
• Health & Wellness: Comprehensive medical, dental, and vision plans, plus a wellness stipend.
• Retirement: 401(k) plan with company match.
• Paid Time Off: Generous PTO, sick leave, and paid holidays.
• Professional Development: Reimbursement for certifications, courses, and conferences.
• Technology Stipend: Home office equipment allowance to ensure you have the best tools for success.
• Employee Recognition: Quarterly awards, spot bonuses, and a culture of celebrating wins.

How to Apply

Ready to take the next step in your career? Click the link below to submit your application and join the brighthush team. We’re excited to learn how your passion for customer success and sales can help us continue to innovate and grow.

Apply to this job at brighthush

Final Thoughts

At brighthush, you’re not just filling a role—you’re becoming part of a mission to transform how businesses connect with their customers. If you’re driven, customer‑focused, and eager to grow in a dynamic, remote environment, we want to hear from you. Join us and help shape the future of customer success, one conversation at a time.