[Remote] Channel Account Manager

Note: The job is a remote job and is open to candidates in USA. NMI is hiring a Channel Account Manager to grow revenue across existing partners by building relationships and identifying upsell and cross-sell opportunities. The role supports partner needs, expands merchant onboarding and adoption of NMI’s value-added payment solutions, and collaborates with internal teams to drive results.

Responsibilities

• Identify upsell and cross-sell opportunities within your account base, and pursue new business with existing clients
• Drive adoption of Value-Added Solutions, including fraud tools, data security tools, enterprise/B2B tools and more
• Meet or exceed sales targets and revenue goals for your assigned accounts
• Develop strategic account plans that set out objectives, goals and action steps for each client
• Partner with internal teams, including sales, marketing and product, to align strategies, deliver value to clients and maximize revenue across your accounts
• Build and maintain strong, trusted relationships as the main point of contact for client inquiries, requests and issues
• Hold regular check-ins with clients to gauge satisfaction, anticipate their needs and proactively offer solutions and support
• Resolve client concerns quickly, escalate complex issues to the right internal teams and follow through to resolution
• Advocate for your clients within NMI and champion their needs and priorities
• Keep accurate records of client interactions, and prepare regular reports on account activity, sales performance and client satisfaction
• Use data and analytics to spot trends, opportunities and areas for improvement

Skills

• Experience in the payments or fintech industry
• Proven experience in sales or account management, with a focus on revenue growth
• Excellent communication and interpersonal skills, and the ability to build trust with clients
• Strong negotiation and problem-solving skills
• Comfort using AI in your daily work to improve efficiency and uncover opportunities
• The ability to multitask and prioritize in a fast-paced environment
• Proficiency in Salesforce and Google Workspace

Benefits

• A remote first culture!
• Personal growth and advancement opportunities
• Flex PTO & dedicated sick time
• Health, Dental and Vision Insurance
• Life, ADD, Short-term and Long-term Disability insurance
• 401k matching up to 4% after two months of service
• Flexible Spending Account
• Paid Parental Leave
• Company volunteer days
• Employee referral program
• Bonusly colleague recognition

Company Overview