[Remote] CIDS/IBP Consultant

Note: The job is a remote job and is open to candidates in USA. Syntax is seeking a Junior Consultant IBP / Consultant IBP to support global clients’ SAP Integrated Business Planning environments. The role focuses on application maintenance, incident resolution, production support, and reliable system performance.

Responsibilities

• Analyze, triage, and resolve SAP IBP technical and functional incidents within agreed SLA timelines
• Manage tickets accurately throughout the lifecycle using tools such as ServiceNow, Jira, Remedy, or similar platforms
• Monitor IBP batch jobs, data integration tasks, and background planning runs to ensure successful execution
• Troubleshoot and escalate job failures, interface issues, and system errors promptly
• Support rotational shifts and on-call coverage to maintain continuous support for global operations
• Assist with system health checks, master data maintenance, and minor configuration updates under senior guidance
• Work with business users and stakeholders to clarify issues, gather details, and provide status updates or guidance on standard SAP IBP functionality
• Maintain SOPs, knowledge base articles, and incident resolution logs to support team learning and consistency
• Collaborate with cross-functional teams to ensure service continuity and smooth operations

Skills

• Bachelor's degree or equivalent qualification
• 3–6 years of hands-on experience in SAP application support or AMS environments, with a primary focus on SAP IBP
• Experience supporting SAP IBP across one or more areas such as Demand, Supply, Inventory Optimization, S&OP, Response & Supply, or Control Tower
• Strong understanding of SAP IBP configuration concepts, including planning areas, key figures, time profiles, and version management
• Experience with CI-DS / SDI data integration
• Knowledge of statistical forecasting and basic supply chain planning processes
• Practical experience monitoring SAP background jobs, reviewing error logs, and troubleshooting failed data interfaces
• Experience using ITSM or ticketing tools such as ServiceNow or Jira
• Strong analytical and problem-solving skills, with the ability to manage multiple priorities in a fast-paced environment
• Clear written and verbal communication skills in English
• Customer-focused, adaptable, and able to work effectively in a team environment
• Willingness to work in rotational shifts to support global business coverage
• Any graduate degree accepted
• Additional training in supply chain planning, analytics, or IT service management is a plus
• Experience in production support or AMS delivery within a global SAP environment
• Exposure to incident management, recurring issue resolution, and operational support best practices
• Familiarity with documenting processes, maintaining knowledge articles, and improving support efficiency
• An appreciation for innovation, continuous improvement, and modern delivery approaches, including automation and AI-enabled services
• A degree in supply chain, business, information systems, or a related field is an asset
• SAP IBP certification or related SAP certification is preferred

Benefits

• Work from abroad from time to time
• Flexible working time models
• Home office
• Company pension scheme or various health offers
• A modern environment in which the “you” is part of it
• Open feedback culture
• Flat hierarchies
• A motivated team
• Individual career planning
• Continuous training and coaching on the job

Company Overview

Company H1B Sponsorship