[Remote] Client Care Assistant + Content Creator

Note: The job is a remote job and is open to candidates in USA. The DXN Group is a photo and film studio for weddings and families. The Client Care Assistant + Content Creator manages client communications and updates while filming and publishing behind-the-scenes content across social media platforms.

Responsibilities

• Answer client emails quickly, warmly and in our voice, from first inquiry to final delivery
• Keep couples updated on timelines, questionnaires, payments and gallery dates
• Flag anything urgent to the team so nothing slips
• Keep notes and tasks tidy in our project tools (Google Workspace, ClickUp, Slack)
• Film behind-the-scenes videos of your day: inbox wins, client moments, the details that make a wedding feel effortless
• Hit a set weekly minimum of videos across two brand accounts on every major platform: Instagram, TikTok, YouTube Shorts, Facebook, Pinterest and Threads
• Spot trends early and turn them into content that feels like us, not like everyone else

Skills

• You already create content and have a feed that shows it (send us the link)
• You've managed social media for a brand, a club, a creator or yourself
• You write clean, friendly emails and you like being the person who makes things easy
• You have a great eye and you dive in without waiting to be told
• You're organized, reliable and comfortable on camera
• Social media is required

Benefits

• Fully remote, open to residents of Alabama, Georgia, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Mississippi, New Hampshire, North Carolina, North Dakota, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Wisconsin and Wyoming
• Part-time, flexible hours

Company Overview