[Remote] Clinical AI Technical Integration Specialist

Note: The job is a remote job and is open to candidates in USA. GovCIO is hiring a Clinical AI Technical Integration Specialist to support Department of Veterans Affairs initiatives involving Ambient AI Scribe testing and operational readiness. The role performs interface testing, workflow validation, real-time technical troubleshooting, vendor coordination, and equipment evaluation across pilot and go-live environments.

Responsibilities

• Support VistA and Ambient AI Scribe interface testing across Primary Care pilot and go-live sites
• Assist in validating system interactions and technical workflows within CPRS/VistA environments
• Identify technical gaps, workflow dependencies, and operational impacts observed during testing
• Support development of standardized testing approaches to ensure alignment with business and clinical requirements
• Attend training sessions, office hours, and technical support calls to troubleshoot issues in real time
• Monitor collaboration platforms (Teams chats, support channels, etc.) to identify and respond to emerging technical issues
• Engage directly with end users to resolve access issues, equipment challenges, and technical barriers
• Perform structured documentation of recurring issues and technical patterns
• Work with multiple Ambient AI vendors independently to troubleshoot technical issues impacting providers
• Route tickets and technical findings to appropriate escalation teams including Scribe support teams, ESD, OCTO shared services, and program leadership
• Support coordination between vendors, VA stakeholders, and technical support organizations
• Conduct workflow reviews with VA programs evaluating Ambient AI Scribe capabilities
• Document best practices, workflow considerations, and operational insights
• Support demonstrations of Ambient AI solutions to high-level VA programs exploring adoption
• Translate technical testing findings into structured recommendations
• Support testing and evaluation of peripheral equipment (e.g., microphones and audio hardware)
• Provide technical recommendations regarding compatible equipment across supported Ambient AI tools
• Assist in establishing standardized technical readiness guidance

Skills

• Bachelor's degree in Information Systems, Health Informatics, Healthcare Administration, Computer Science, Engineering, or a related technical or healthcare discipline (or commensurate experience)
• Equivalent combination of education and relevant technical experience supporting complex systems, testing environments, or operational technology support may be substituted
• 10+ years of progressive experience supporting technical systems, healthcare technology environments, quality assurance/testing, digital health operations, or enterprise software platforms
• Demonstrated experience troubleshooting complex technical issues and performing root cause analysis
• Experience supporting testing activities, defect triage, validation workflows, or quality assurance processes
• Ability to analyze and distinguish product defects, configuration issues, workflow challenges, and operational impacts
• Experience partnering with engineering teams, vendors, and operational support organizations to resolve technical issues
• Strong technical troubleshooting and problem-solving skills within complex operational environments
• Ability to translate technical findings into clear documentation, recommendations, and actionable insights
• Strong verbal and written communication skills with the ability to collaborate effectively across technical and operational stakeholders
• Ability to obtain and maintain a Suitability/Public Trust clearance
• Experience supporting healthcare technology platforms, digital health solutions, or clinical systems
• Experience working in regulated healthcare, government, or highly structured enterprise environments
• Familiarity with software development lifecycle (SDLC), testing methodologies, and defect management processes
• Experience supporting user acceptance testing (UAT), system validation, or production readiness activities
• Knowledge of incident management, service management, or operational support best practices
• Experience developing technical documentation, knowledge articles, process documentation, or operational procedures

Benefits

• This position is 100% remote.

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