[Remote] Clinical Care Navigator - After Hours

Note: The job is a remote job and is open to candidates in USA. Lyra Health provides evidence-based mental health care. The Clinical Care Navigator manages crises, provides telephone support to clients with complex behavioral health needs, ensures client safety, and connects clients with providers and facilities by phone and email.

Responsibilities

• A fast-paced, growing company – We move quickly to evolve tools and protocols based on data, so team members are expected to be curious and open to feedback, adapt quickly to new protocols, and make significant contributions to process improvements
• A team with dynamic roles – we expect our team members to go beyond just casework by providing actionable feedback for internal teams and thinking critically about our care model. Unlike larger companies, we are building the company from the ground up, so we are iterating many processes as we grow – comfort with change is a must!
• Making an impact – over 10 million members are eligible for care through Lyra, and every day we impact the lives of thousands of people by improving access to life-changing mental health care

Skills

• Master's degree in clinical social work or equivalent
• LCSW or equivalent independent clinical licensure is required (e.g. LMFT, LPC, LPCC, etc) or a Registered Nurse (RN)
• Candidates without a state license to deliver mental health services, independently, will not be considered (with the exception of the RN license)
• RNs must have two years of specific behavioral health experience including risk assessment and safety planning
• All other licensures must have two years post license experience
• Significant experience managing high-acuity clinical situations (e.g., active suicidality/homicidality, NSSIB, mandated reporting)
• Must be a full time resident of the United States; work cannot be completed from outside the United States
• EAP/clinical call center experience
• Bilingual, Spanish-speaking candidates

Company Overview