[Remote] Clinical Operations Specialist

Note: The job is a remote job and is open to candidates in USA. Hey Jane is hiring a Clinical Operations Specialist to coordinate clinical scheduling, coverage, and day-to-day operations across its care teams. The role owns recurring scheduling and payroll processes, supports operational escalations and clinical-hire onboarding, and helps organize the Operations On-Call rotation.

Responsibilities

• Own the clinical schedule build on its 8-week cycle, plus the ongoing work between builds: processing call-outs, tracking future PTO requests, and keeping coverage solid across every state we operate in
• Own sync visit configuration — provider availability and appointment slots, covering both standard scheduling and ad hoc updates like call-outs
• Review and approve clinical payroll (base hours, additional time, differentials) on a clean recurring cadence
• Support day-to-day operational escalations within a playbook our Senior Manager builds
• Support new-hire onboarding logistics and vendor configuration for clinical hires (Elation, Quest, and similar systems)
• Help organize our Operations On-Call rotation schedule

Skills

• 2+ years of experience in clinical operations, healthcare administration, or a similar operational/coordination role
• Highly organized, with a knack for tracking multiple moving pieces at once
• Someone who's comfortable owning a recurring, detail-heavy operational process
• Detail-oriented and accountable: you catch issues early and take ownership of your work
• A natural partner: you build trust easily with clinic managers and cross-functional partners and keep them proactively in the loop
• Energized by the operational and logistical side of healthcare
• Calm in the face of complexity: we operate across 24+ states, each with its own licensing and coverage rules, and you bring confidence and clarity to that kind of scale
• Comfortable learning and working across scheduling, EHR, and lab-vendor systems (e.g., Elation, Quest, sync visit platforms)
• Excited to help build and refine processes as a new team and role take shape

Benefits

• Standard equity
• Fully remote work environment
• Unlimited PTO
• Health insurance plans through UHC (medical) and Guardian (dental and vision), including HSA and FSA plans
• Annual professional development stipend

Company Overview