[Remote] Clinical Program Manager

Note: The job is a remote job and is open to candidates in USA. HUMBOLDT NEUROHEALTH THERAPEUTIC SERVICES is hiring a Clinical Program Manager to support the day-to-day operations of its outpatient mental health practice. The role coordinates clinician scheduling, onboarding, credentialing, payroll accuracy, performance management, and operational improvements so clinicians can focus on patient care.

Responsibilities

• Partner with the Clinical Director to support the operational needs of the clinical department
• Develop and manage clinician schedules to maximize efficiency and client access
• Maintain and monitor the client waiting list, coordinating timely scheduling and placement with appropriate clinicians
• Coordinate onboarding for newly hired clinicians, ensuring completion of required documentation, training, and system access
• Manage the clinician credentialing process with commercial insurance panels, including initial applications, re-credentialing, and follow-up
• Verify clinician payroll hours and collaborate with payroll staff to ensure accurate and timely compensation
• Serve as a resource for clinicians regarding administrative processes, scheduling, and operational procedures
• Assist with maintaining compliance with organizational policies, credentialing requirements, and documentation standards
• Support the performance management process for clinical staff, including tracking performance concerns, coordinating performance evaluations, documenting corrective actions, and assisting the Clinical Director with performance improvement plans as needed
• Identify workflow improvements that enhance efficiency and support quality patient care
• Perform other administrative and operational duties as assigned by the Clinical Director

Skills

• Minimum of 2 years of experience supervising or managing employees, including coaching, performance management, accountability, and team development
• Administrative experience, preferably in a healthcare or behavioral health setting
• Strong organizational skills with the ability to manage multiple priorities and deadlines
• Excellent written and verbal communication skills
• High attention to detail and accuracy
• Ability to maintain confidentiality and exercise sound judgment
• Demonstrated experience leading administrative workflows, coordinating multiple priorities, and improving operational efficiency
• Experience managing complex schedules, coordinating projects, and balancing competing deadlines with strong attention to detail
• Excellent organizational, written, verbal, and interpersonal communication skills
• Demonstrated ability to exercise sound judgment, maintain confidentiality, and solve problems independently
• Strong computer proficiency, including Microsoft Office or Google Workspace, and the ability to quickly learn electronic health record (EHR) systems and other software platforms
• Bachelor's degree preferred

Benefits

• 401(k) with Employer Matching
• Paid Vacation, Sick Days, & Holidays
• Flexible Hours
• Employee Assistance Program (EAP)
• Paid Medical Benefits
• Dental and Vision Coverage
• Health & Wellness Benefit

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