[Remote] Clinician Scheduler

Note: The job is a remote job and is open to candidates in USA. US Acute Care Solutions (USACS) hires a Clinician Scheduler to develop and manage clinician schedules across hospital locations. The role coordinates staffing with clinicians and leadership, optimizes provider utilization, and adjusts schedules to meet patient-volume and budget needs.

Responsibilities

• Creates and maintains schedules for multiple hospital locations 45 days before the start of the month
• Works independently utilizing scheduling software (Shift Admin) to auto-generate schedules based on customizations, rules, and weightings
• Establish relationships with all providers to learn their scheduling preferences and hard stops. Use discretion to determine reasonable asks and when medical director approval/denial is necessary
• Analyze requests, identify potential conflict areas, and determine the best solution. If unsuccessful in resolving independently, implement an escalation process
• Compile standard reports based on historical data to determine future staffing needs
• Collaborate with credentialing, RDO, Directors, or others to ensure available staffing
• Work with other clinician schedulers to ensure coordination of the utilization of cross-credentialed providers and days of availability
• Work with Scheduling Optimization to schedule traveling physicians and to optimize the site allocation process
• Ensure distributed days of availability allow for complete staffing of all shifts. Optimize trades and shift blocking to minimize costs of traveling physician expenses
• Responsible for ensuring continuity of care, shift equity, and distribution in accordance with site-specific scheduling policies
• Schedule providers based on budgeting tiers. Maximize the use of local FT clinicians based on contractual obligations, followed by PT, STAT, and locums in descending priority
• Responsible for coordinating and securing the use of outside clinician resources through locum companies within budgeted goals as necessary to complete the schedule
• Modification of shift maps as directed by site leadership
• Work with the President/VP/Site Directors/RDOs to adjust the schedule for service/budget under immediate deadlines
• Work directly with site Physician/APP leaders to ensure optimal schedules before publication
• Responsible for ensuring anticipated and last-minute open shifts are filled. Responsible for communicating changes to schedule and providing all necessary parties are aware and in agreement
• Responsible for maintaining provider satisfaction regarding the monthly schedule. Ensures expectations are clear of clinician scheduling requirements and expectations from scheduling
• Ability to investigate the source of any complaints, analyze the underlying reasons, and resolve them as appropriate
• Responsible for setting up Shift Admin and properly applying shifts with pay codes to automate payroll through Workday integration
• Utilize strong judgment when deviations from established policies and procedures are necessary to complete schedules based on established deadlines
• Communicates terms and premium rates with providers to ensure all shifts are covered after the provider is scheduled to contract max by site leadership
• On Call responsibilities may be required
• Discretion in the escalation process when clinician leadership support is necessary to create a schedule effectively
• Responsible for ensuring all parties agree with scheduling policies and decisions surrounding specific issues, including local and support clinician leadership
• Analyze metrics and reporting, able to communicate results

Skills

• Strong organization and problem-solving skills
• Strong communication and interpersonal skills
• Ability to prioritize competing needs
• Uses critical thinking skills to make decisions
• Professional presentation/phone savvy
• High-level analytics skills
• Ability to effectively perform in a multi-task work environment
• Ability to maintain patience and composure in difficult situations
• Ability to identify and communicate emerging issues to management
• Knowledge and skills in using personal computers (Windows) with a strong emphasis on Microsoft Office
• Programs- Outlook, Word, Excel and Adobe Acrobat
• Technical ability with scheduling software
• Experience creating/managing complex fluid schedules
• Bachelor's degree preferred
• Shift admin scheduling experience preferred
• Previous experience working with clinicians preferred

Benefits

• Remote
• Benefits may vary based on role, location, and employment status, but generally include: Medical, dental, and vision insurance options
• Benefits may vary based on role, location, and employment status, but generally include: Health savings accounts (HSA) and flexible spending accounts (FSA)
• Benefits may vary based on role, location, and employment status, but generally include: 401(k) employee and employer contributions
• Benefits may vary based on role, location, and employment status, but generally include: Paid time off, including vacation, sick leave, and company holidays
• Benefits may vary based on role, location, and employment status, but generally include: Paid parental leave & family support benefits
• Benefits may vary based on role, location, and employment status, but generally include: Short-term and long-term disability insurance
• Benefits may vary based on role, location, and employment status, but generally include: Life and accidental death & dismemberment (AD&D) insurance
• Benefits may vary based on role, location, and employment status, but generally include: Employee assistance programs & wellness resources
• Additional compensation may include bonus eligibility, equity, or other incentive programs, depending on the role.

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