Seasoned Healthcare Customer Service & Sales Representative – Remote, U.S. Mental Health Solutions, 2+ Years Proven Sales Track Record

About brighthush

At brighthush, we are on a mission to transform mental health care by making high‑quality therapy accessible, affordable, and personalized for every individual and community across the United States. Our innovative platform connects patients with licensed therapists, streamlines administrative workflows, and empowers clinicians to focus on what they do best—healing lives. As a rapidly expanding organization, we blend cutting‑edge technology with compassionate care, creating a culture where purpose meets progress.

We believe that the heart of our success lies in our people. Our team is a vibrant mix of seasoned professionals, fresh talent, and forward‑thinking thinkers who thrive on collaboration, curiosity, and a shared commitment to mental wellness. If you’re passionate about making a tangible difference while growing your career in a supportive, remote-first environment, brighthush is the place for you.

Why Join brighthush?

• Impactful Work: Every call, email, and appointment you facilitate directly improves access to therapy for thousands of individuals.
• Remote Flexibility: Work from anywhere in the United States with a reliable internet connection and a standard desktop setup.
• Growth Opportunities: Start as an entry‑level representative and advance to senior sales, account management, or product strategy roles.
• Competitive Compensation: Base salary of $39,000–$41,600 per year, with performance bonuses and equity options.
• Comprehensive Benefits: Generous paid time off, health, dental, vision, 401(k) match, and continuous learning stipends.
• Inclusive Culture: We celebrate diversity, equity, and inclusion through mentorship programs, employee resource groups, and community outreach.

Key Responsibilities

As a Healthcare Customer Service & Sales Representative at brighthush, you will be the frontline ambassador for our mental health solutions. Your role blends customer engagement, sales acumen, and operational excellence to drive growth and satisfaction.

• Proactively connect with leads through phone, email, and chat, qualifying prospects and nurturing relationships.
• Schedule and coordinate therapy sessions between patients and licensed clinicians, ensuring seamless onboarding.
• Consistently meet or exceed sales targets, contributing to quarterly and annual revenue goals.
• Maintain accurate records in our CRM system, documenting interactions, follow‑ups, and outcomes.
• Collaborate with the clinical and product teams to provide feedback on user experience and feature requests.
• Participate in regular training sessions to stay current on industry trends, compliance regulations, and product updates.
• Assist in creating and refining sales collateral, case studies, and marketing materials.

Essential Qualifications

• Minimum 2 years of sales experience, preferably within U.S. healthcare or mental health services.
• Fluent English communication skills (C1+ level), both written and verbal.
• Demonstrated sales track record with measurable achievements (e.g., quota attainment, pipeline growth).
• Experience working remotely in a fast‑paced, technology‑driven environment.
• Proficiency with CRM platforms (e.g., Salesforce, HubSpot) and Google Workspace.
• Basic understanding of Electronic Health Records (EHR) and healthcare workflows.
• Strong analytical mindset, with the ability to interpret data and adjust strategies accordingly.
• Self‑motivated, organized, and capable of managing multiple priorities simultaneously.

Preferred Qualifications

• Prior experience in a customer service or technical support role within healthcare.
• Knowledge of HIPAA regulations and data privacy best practices.
• Experience with telehealth platforms and virtual therapy solutions.
• Background in consultative selling and solution‑based sales methodologies.
• Multilingual abilities or experience working with diverse populations.

Key Skills & Competencies

• Exceptional communication and interpersonal skills—you can build rapport quickly and handle objections with empathy.
• Strong time‑management and organizational skills—you’ll juggle leads, appointments, and follow‑ups efficiently.
• Proficiency in data analysis—you can extract insights from CRM reports and sales dashboards.
• Adaptability and resilience—thriving in a dynamic, evolving industry.
• Team collaboration—working cross‑functionally with marketing, product, and clinical teams.
• Tech‑savvy—comfortable with cloud tools, virtual meeting platforms, and digital communication.

Career Growth & Learning Opportunities

At brighthush, we invest heavily in your professional development. As you grow, you’ll have access to:

• Structured onboarding and mentorship programs to accelerate learning.
• Regular sales training workshops covering advanced techniques, industry trends, and product knowledge.
• Cross‑departmental projects that expose you to product strategy, marketing, and operations.
• Leadership development tracks for high performers, including coaching, public speaking, and project management.
• Annual conference attendance and industry networking opportunities.

Work Environment & Culture

Our remote-first culture means you’ll enjoy the freedom to work from any U.S. location while staying connected to a vibrant, collaborative team. We foster:

• Regular virtual team huddles and informal coffee chats to build camaraderie.
• Transparent communication channels—Slack, Teams, and weekly all‑hands meetings keep everyone aligned.
• A growth mindset—we encourage experimentation, learning from failures, and celebrating successes.
• Commitment to work‑life balance—flexible hours, generous PTO, and mental health resources.
• Inclusive employee resource groups that support underrepresented communities and promote belonging.

Compensation & Benefits

We offer a competitive compensation package designed to reward performance and support your well‑being:

• Base Salary: $39,000–$41,600 per year, commensurate with experience and performance.
• Performance Bonuses: Quarterly incentives tied to individual and team sales metrics.
• Equity Options: Participation in our employee stock purchase plan.
• Health & Wellness: Comprehensive medical, dental, and vision plans with a low employee contribution.
• Retirement: 401(k) plan with company match up to 4%.
• Paid Time Off: Generous PTO, sick leave, and personal days.
• Continuous learning stipend for courses, certifications, and conferences.
• Access to mental health resources, including counseling and therapy services.

How to Apply

If you’re ready to bring your sales expertise to a purpose‑driven, tech‑savvy organization and help millions gain access to quality mental health care, we’d love to hear from you. Click the link below to submit your application and join the brighthush family.

Apply to this position at brighthush

Join Us in Making a Difference

At brighthush, every call you make, every appointment you schedule, and every sale you close is a step toward a healthier, more compassionate society. We’re looking for driven, empathetic professionals who are eager to grow, innovate, and make a lasting impact. If that sounds like you, don’t wait—apply today and become part of a team that’s redefining mental health care in the United States.